Company Info
KoraPay is a payment infrastructure servicing a wide band of businesses making local and international payments. We are a marketplace for digital financial services across Africa. Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers across Africa. We are committed to delivering reliable, secure, and easy to use digital financial solutions to every single customer with a guarantee that it is improving their lives.
Title: IT Support Engineer (Internship)
Location: Lagos (Remote)
Category: Information Security
Job type: Full time
About the Role
- As an IT Support Engineer at Kora, you will be responsible for providing day-to-day IT operational support to internal teams within the organization.
Here are a couple of things you’ll be doing:
- Actively monitors and analyzes user requests, evaluates and applies solutions.
- Troubleshoots IT technical issues and resolves them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media.
- Completes setup and configuration of company laptops and desktops and troubleshooting of these devices as well.
- Maintains accurate IT asset inventory and assists in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Consults IT knowledgebase(s), Internet, other team members, and any other appropriate resources for the purpose of independent troubleshooting
- Works with vendors on hardware warranty issues and hardware insurance
- Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle management policy
- Performs data backups and disaster recovery operations.
- Maintains user-profiles ensuring password policies and other system policies are enforced.
- Trains and enhances user knowledge regarding computer software and hardware
- Other duties as assigned by the CISO.
Requirements
Here’s what are we looking for:
- Minimum of a Bachelor’s degree certificate
- Minimum of 1 year experience in IT support
- Good communication skills
- Positive attitude
- Ability to handle stress appropriately and interact well with others.
Benefits
- Competitive Salary
- Health Insurance Coverage
- Sponsored and Tailored training
- Work Flexibility
- The opportunity to work with a highly collaborative team building something great!
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online