IT Support Officer at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

Title: IT Support Officer

Location: Lagos

Job type: Contract

Category: Engineering

Job Description

The day-to-day responsibilities for this role include but are not limited to the below:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
• Providing day-to-day support for end-user requests related to hardware, software, and other systems.
• Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities
User Support:

• Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)
• Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order

Training and Documentation:

• Provide support in setting up end-user training activities
• Provide users with ongoing assistance in their information technology problems
• Handle IT-related documentation and make sure that all IT supplies are available
• Assist in hardware and software inventory management
• Document all processes in reference manuals for training and guidance

Maintenance:

• Troubleshoot equipment such as printers and scanners and other peripherals
• Take 1st level user support requests and take measures to fulfill requests
  • Connectivity checks/ Physical checks
  • Basic system Configuration settings
• Handle periodic maintenance of hardware and software further

Requirements

• Bachelor’s Degree or equivalent in Computer Science, Information Technology, or Management Information Systems.
• Ability to work a flexible schedule, which may include after hours and weekend support.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills & customer-service skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off

Deadline: Not Specified

How to Apply: Interested and qualified candidates should Click Here to apply online

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
• Technical interview with the Hiring Manager for 45-60 minutes.