IT Support Officer at Medplus

Medplus is Nigeria’s top retailer of health and cosmetic products. With over 35 locations countrywide, the company provides specialised referral services such as travel clinics, chiropody and podiatry, hearing health clinics, osteopathy, ostomy, an ayurveda clinic, Chinese medicine, and a hair clinic. Our goal is to assist our clients enjoy their lives to the fullest by making them look and feel beautiful. On November 23, 1993, Medplus Limited was formed as Nigeria’s first retail pharmaceutical firm.

Title: IT Support Officer

Location: Victoria Island, Lagos

Duties

• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or customers through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Participate in designing and implementation of various systems/application projects
• Troubleshoot DNS Service and DNS resolution issues
• Assist in management and support of internal and external DNS systems
• Act as a member of the Windows Active Directory Domain Administrator Support
• Troubleshoot Active Directory authentication and LDAP configuration issues
• Configure and support DNS for new domain
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues

Qualifications and Requirements

• B.Sc. Degree in Computer Science/Engineering, Electrical/Electronic Engineering, or any related field
• Minimum of 2 years cognate experience
• Knowledge of system engineering, computer maintenance, server administration, installation, repairs, and troubleshooting
• Good analytical and problem-solving skills to assess network/system performance and recommend changes
• Good interpersonal skills to communicate with users, vendors and other IT staff.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Position as the subject of the email.