Company Info
Large organization
200 + Employees
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
1). Aggregator Manager
Location: Minna, Niger
Job type: Full time (Hybrid)
Category: Sales
About the Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
- We are looking to hire an Aggregator Manager to join our Sales team. The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region.
- To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.
Roles and Responsibilities
- Onboard aggregators who have a network of sub-agents
- Follow up with them to add new agents every month under them.
- Train them on onboarding and KYC process
- Train them on performance monitoring on our dashboards
- Monitor their performance for transactions and active terminals.
- Retrieve the POS terminals in case of non-performance.
- Timely resolution of issues, and complaints
Requirements
- B.Sc in any discipline.
- Ability to work in a fast-paced environment.
- Ability to Work using Excel.
- Must have 3-5 years of sales experience in agency banking.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- Customer orientation and ability to adapt/respond to different characters.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Application Closing Date
Not Specified.
Recruitment Process
- A screening call with a member of the recruitment team for 30 minutes.
- Technical interview with the hiring manager for 30 to 60 minutes.
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2). Team Lead – Collections
Location: Lagos, Nigeria
Job type: Full time (On-site)
Category: Operations
Description
- We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments.
- You will strike a balance between maintaining trustful relationships and ensuring timely payments.
- You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.
Responsibilities
- Training and coaching of collections specialists.
- Driving the performance of the Collections team.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill.
- Handle escalations from customers and collections specialists.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
- Knowledge of billing procedures and collection techniques (e.g. skip tracing).
- Familiarity with laws related to debt collection (e.g. FDCPA).
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Highly skilled in negotiation.
- Problem-solving skills.
- Data analysis skills.
- Highly intellectual (at least a 2:2 or its equivalent).
Benefits
- Private Health Insurance
- Paid Time Off
- Pension Plan
- Work From Home
- Training & Development
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
Recruitment Process
- A screening call with the Recruiter for 30 minutes.
- Technical interview with the Hiring Manager for 30-45 minutes.