Junior Customer Service Representative at The People Practice

The People Practice – Our client in the Pharmaceutical/Cosmetics industry is recruiting suitable candidates to fill the position below:

Title: Junior Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Description

• Our client in the Pharmaceutical / Cosmetics industry is looking to hire a Sales/Customer Service Rep who will play a key role in driving sales growth and fostering positive customer relationships.
• The ideal candidate will be responsible for interacting with customers to understand their needs, provide product/service information, and offer solutions to enhance their experience.

Responsibilities

• Responding promptly to customer inquiries
• Communicating with customers throughvarious channels
• Acknowledging and resolving customercomplaints
• Knowing the products inside and out sothat you can answer questions
• Processing orders, forms, applications, andrequests.
• Keeping records of customer interactions,transactions, comments, and complaints.
• Communicating and coordinating withcolleagues as necessary.
• Providing feedback on the efficiency of thecustomer service process
• Ensuring customer satisfaction and provideprofessional customer support.
• Ensuring all customer orders are shippedon time according to company policies andprocedures.
• Generating leads and exceeding salestargets.
• Reviewing customer requests for orderchanges or cancellations
• Provide feedback from consumers onmedical issues and resolutions

Qualifications

• Candidate should possess a B.Sc / HND in Marketing or related field
• At least 2-3 years of proven experience in sales/customer service
• Proven track record of meeting/exceeding sales target and generating leads
• Thorough understanding of social media and web analytics
• Creativity and commercial awareness
• A team player with a customer-oriented approach

Must have skills:

• Strong telephone etiquette
• Excellent organizational and multi-tasking skills
• Outstanding communication and interpersonal abilities

Deadline: 18th July, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online