Company Info
Mid sized business
Outcess Solutions Nigeria Limited - Our client, a leader in the telecommunications business, is hiring to fill the following position:
1 to 50 Employees
Outcess Solutions Nigeria Limited – Our client, a leader in the telecommunications business, is hiring to fill the following position:
Title: Know Your Customer (KYC) Agent
Location: Opebi, Ikeja – Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and responds to customer requests.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- Candidates should possess an NCE, OND, HND / Bachelor’s Degree in any field of study.
- Candidate must be within the age bracket 20 – 35years
- Relevant experience (0 – 4years) in Customer Service is an advantage
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Salary
- N60,000 – N65,000 / Month.
Deadline: 30th April, 2024.
How to Apply: Interested and qualified candidates should Click Here to apply online