KYC (Know Your Customer) Officer at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is a firm that provides integrated customer interaction and business process outsourcing services. Outcess believes that digital technologies are causing a paradigm shift in how we live, work, and play. This transformation enables and requires businesses to fundamentally restructure how they communicate and transact with consumers and partners, seamlessly linking and improving all parts of their operations.

Title: KYC (Know Your Customer) Officer

Location: Opebi, Ikeja – Lagos

Employment Type: Full-time

Responsibilities

• Update customers details
• Make outbound calls.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Accurately update NIN of customers
• Identify and process customers data
• Follow up on inconsistent data, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• SSCE, NCE, OND, HND, BSC, B.Ed
• Candidate must be within the age bracket 18 – 35years
• Relevant experience (0 – 4year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Must reside in Ikeja or its environs.

Salary

• N60,000 – N65,000 / month.

Deadline: 30th May, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online