Company Info
Aspom Travel Agency is a fantastic travel deal organization that was founded on February 2nd, 2012 to assist people who want to travel to any destination in the globe, as well as corporations that want to plan a group vacation for their employees without worry. Aspom Travel Agency is devoted to staying well-positioned and able to assist our clients in obtaining the best possible travel offers. Aspom employs talented, resourceful, goal-oriented, and team players to ensure our clients’ efficiency and excellent performance on tasks.
1). Social Media Officer
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Create & Implement a Social Media Strategy that aligns with our business goals
- Oversee all Social Media Accounts
- Create Daily Content for all Social Media handles & a Monthly Content Calendar
- Engage the audience and build social media presence.
- Respond to followers & oversee customer service via social media
- Run Social Media Adverts (Campaigns) on Twitter, Facebook, Instagram, YouTube (display and video)
- Analyze campaign performance and measure success
- Prepare Daily, Weekly, and Monthly Advert Reports, gathering visitor traffic, conversion data and showing ROI
- Create Newsletters for Email Marketing
- Build Email Marketing List
- Run Google Ads
- Collaborate with Business Development team
- Integrate all marketing channels (Social Media, SEO, Email, Print & Digital)
- Adhoc duties as assigned.
Qualifications and Skills
- Candidates should possess a Bachelor’s Degree with 0 – 1 year relevant work experience.
Salary
N80,000 Monthly.
Application Closing Date
9th June, 2023.
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2). Operation Manager
Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
Team Management:
- Supervise and provide guidance to the operations team, including travel consultants, reservation agents, and support staff.
- Conduct regular performance evaluations, set goals, and provide feedback to ensure a motivated and productive team.
- Facilitate training programs to enhance the skills and knowledge of the operations team.
Travel Operations:
- Oversee the end-to-end travel operations, including booking flights, accommodations, transportation, and other travel-related services.
- Ensure that all travel arrangements are accurate, efficient, and meet customer requirements.
- Maintain strong relationships with airlines, hotels, car rental agencies, and other suppliers to negotiate favorable terms and resolve any operational issues.
Customer Service:
- Monitor and maintain high levels of customer satisfaction by ensuring timely responses to inquiries, resolving customer issues, and providing exceptional service.
- Handle escalated customer complaints or concerns and work towards their resolution.
- Continuously improve customer service processes to enhance the overall customer experience.
Process Improvement:
- Identify areas for operational improvement and develop strategies to streamline processes, reduce costs, and increase efficiency.
- Implement and monitor standard operating procedures (SOPs) to ensure consistency and compliance with industry regulations.
- Stay updated on industry trends, market conditions, and technological advancements to recommend and implement innovative solutions.
Financial Management:
- Monitor and control operational expenses to meet budgetary targets.
- Analyze financial data and prepare reports related to operational performance, revenue, and costs.
- Collaborate with the finance department to ensure accurate billing, timely payments, and proper financial record-keeping.
Risk Management:
- Identify and mitigate potential risks and challenges related to travel operations, such as flight cancellations, natural disasters, or security issues.
- Develop contingency plans and ensure the availability of alternative solutions to minimize disruptions to customers’ travel plans.
- Comply with legal and regulatory requirements, including those related to traveler safety, data protection, and licensing.
Qualifications and Skills
- Candidates should possess a Bachelor’s Degree with 0 – 2 years relevant work experience.
- Excellent leadership and team management abilities.
- Exceptional organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems.
- Strong problem-solving and decision-making capabilities.
- Attention to detail and a commitment to delivering high-quality service.
- Flexibility to work in a fast-paced and dynamic environment.
Salary
N150,000 Monthly.
Application Closing Date
9th June, 2023.
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3). Supervisor
Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
Team Leadership and Management:
- Supervise and provide guidance to the operations team, including travel consultants, reservation agents, and support staff.
- Set performance expectations, monitor individual and team performance, and provide constructive feedback and coaching.
- Conduct regular team meetings and training sessions to enhance skills and knowledge.
Operational Support:
- Assist the operations team in handling complex travel bookings, resolving customer issues, and managing special requests.
- Ensure adherence to established operational procedures, including ticketing, reservations, invoicing, and documentation.
- Monitor workflow and distribute tasks effectively to ensure efficient and timely completion of work.
Customer Service:
- Serve as a point of escalation for customer concerns, complaints, and special requests.
- Collaborate with the team to ensure exceptional customer service and timely response to customer inquiries.
- Strive to maintain high levels of customer satisfaction and loyalty.
Quality Control and Compliance:
- Monitor the accuracy and completeness of travel bookings, documents, and customer information.
- Conduct regular quality control checks to ensure compliance with industry regulations and company standards.
- Identify and address areas for improvement in processes and service delivery.
Training and Development:
- Identify training needs within the team and coordinate training sessions to enhance skills and knowledge.
- Provide ongoing coaching and mentoring to team members to improve performance and professional growth.
- Stay updated on industry trends, new travel technologies, and product knowledge to support team development.
Reporting and Analysis:
- Generate regular reports on operational performance, including productivity, customer satisfaction, and key performance indicators (KPIs).
- Analyze data and identify trends, issues, and areas for improvement.
- Make recommendations to senior management based on data analysis to enhance operational efficiency and customer experience.
Qualifications and Skills
- Candidates should possess a Bachelor’s Degree with 0 – 2 years relevant work experience.
- Previous experience in a supervisory role within the travel industry or a customer service-oriented environment.
- Strong knowledge of travel agency operations, reservation systems, and industry best practices.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency in computer systems.
- Strong problem-solving and decision-making capabilities.
- Ability to work effectively under pressure and in a fast-paced environment.
- Flexibility to adapt to changing priorities and business needs.
Salary
N900,000 Annually.
Application Closing Date
9th June, 2023.
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4). Accountant
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Accountant is responsible for preparing and checking invoices, requisitions, and other documents for processing encodes and obtains approval where. Necessary.
- Provide detailed qualitative information on financial position, liquidity and cash flows of business while ensuring we are compliant with all tax regulations.
- Compiling and presenting reports, budgets, business plans, commentaries and financial statements.
- Preparing accounts and tax returns
- Administering payrolls and controlling income and expenditure
- Auditing financial information
- Analyzing accounts and business plans
- Providing tax planning services with reference to current legislation
- Financial forecasting and risk analysis
- Dealing with insolvency cases
- Verify amounts and codes on various forms for accuracy.
- Balance entries and makes necessary corrections.
- Verify statement items and total with departmental records.
- Prepare asset liability and capital account entries by compiling and analyzing account information.
- Controlling the income and expenditure of clients and company.
- Creation and presentation of reports, business plans and financial statement.
- Answer inquiries regarding work being performed.
- Prepares forms for encodes materials for data input.
- Prepares and check invoices, requisitions and other documents for processing encodes and obtains necessary approvals.
- Handle monthly quarterly and annual closings.
- Ensure timely bank payments.
- Generating financial reports that display the company’s profits, equity and cash flow.
- Examining expenses submitted by employees
- Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable
- Improve systems and procedures and initiate corrective actions.
- Handle sensitive information in a confidential manner.
- Aid in the implementation of new accounting policies, standards, and guidelines.
- Maintain an outstanding balance report
- Generate Daily closing balance report
- Provides financial information to management.
Requirements
- Candidates should possess a Bachelor’s Degree qualification with at least 2 years work experience.
Salary
N100,000 – N150,000 / month.
Application Closing Date
8th June, 2023.
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5). Human Resource Manager
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- HR Officer is responsible for providing support in the various human resources functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.
- HR Officer who will be involved in sourcing, recruiting, planning the overall HR strategy and assist in creating and implementing HR policies and procedures.
- Ensure everything in the office runs smoothly on a daily basis, office equipment is maintained, all records are up to date, whilst carrying out several administrative jobs
- In charge of all employee matters
- In charge of admin
- Responsible for all recruitment, leave, promotions and terminations etc.
- Identify KPIs and Conduct staff appraisals
- Develop Company’s Human Resources Policies
- In charge of conflict resolution
- Maintain all office and employee records
- Responsible for training of old staff and orientation for new
- Clocking staff in and out
- HSE for staff.
- Ensuring compliance to dress code & other company policies
- Ensures that company complies with all laws as regards pensions and staff PAYE
- Monitors all employees conduct
- Provides payroll information by collecting time and attendance records
- Maintains employee confidence and protects operations by keeping human resource information confidential and any other duty which may be assigned.
- Relationship management with regulatory authorities and Vendors
- Serving as a point person for all new employee questions
- Maintaining current HR files, records related to grievances, performance reviews, and disciplinary actions
- Ensuring background and reference checks are completed
- Overseeing the completion of compensation and benefits documentation
- Orienting new employees to the organization (setting up a designated log-in, workstations, email addresses etc.
- Performs other duties as may be assigned by department and / or company management.
- Staff induction and Onboarding Process
- Provide Job description (JD), SOP, SLA, for employees
- Performance Management
- Develop and implement policies on a variety of workplace issues
- Staff exit procedure & Online
- Prepare salary schedule
- Appraisal & Feedback
- Learning and Development
- Disciplinary Measures
- Managing Employee Relations
- Strategic Management
- Employee and Labour Relations Implement the enlisted above within agreed timelines
- Ensure regular meeting with employee(s) to attend to complaints and best ways of resolving it for optimum performance.
- Conduct 3 months review for new staff
- Conduct Appraisal every 6months
- Update staff handbook and sanction policies
- Follow the point deduction system and reward system
- Update Staff file
- Conduct Staff exit interview
- Conduct Staff audit ( identify over staff and under staff)
- Maintain employee information soft copy on zoho and hard copy in client file
- Carry out staff address verification
- Conduct verification on employee’s previous employer.
- Coordinate staff trainings
- Staff rotation when needed
- Record staff sanctions
- Act as staff personal chancellor
- Staff HMO Coordination
- Pension remittance
- Tax remittance
- Escalate and advise management on issues.
Requirements
- Minimum of B.Sc. / HND in Human Resource Management, Personnel Administration, or related field.
- Certifications in Human Resources management is an added advantage.
- 2 – 5 years of HR experience
- Must posses good people management skills.
Application Closing Date
2nd June, 2023.
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6). Graduate Trainee
Location: Lekk, Lagos
Employment Type: Full-time
Requirements
- Candidate must possess a B.Sc in any field.
- Minimum of 1 year experience.
- Candidate must have experience in Microsoft word, excel, and PowerPoint.
- Candidate must possess strong learning ability.
- Candidate must have good written and oral communication
Salary
N80,000 monthly.
Deadline: 2nd June, 2023.
How to Apply: Interested and qualified candidates should use the links below to apply: