Company Info
ARM Pension Managers (PFA) Limited is one of the original seven Pension Fund Administrators (PFA) to get a license from the National Pension Commission in December 2005. It belongs to the Asset & Resource Management Company Limited (ARM) Group, one of the most recognizable and well-respected financial service companies in Nigeria. Our reputation in the fields of investment management, research, and pension fund management is outstanding.
1). Customer Experience Officer
Location: Osun
Job type: Full-time
Summary
- Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touch points.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Keeping informed of industry trends and new CRM technologies.
Requirements
- Candidates should possess a Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
- At least 2 years’ experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Great organizational and time management abilities
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
Application Closing Date
4th June, 2023.
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2). Relationship Manager
Location: Ekiti
Job type: Full-time
Summary
- The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded
Requirements
- Bachelor’s Degree from an Accredited University
- Minimum of 2 years of professional working experience in the financial service industry
Application Closing Date
4th June, 2023.
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3). Relationship Manager
Location: Zamfara
Job type: Full-time
Summary
- The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded
Requirements
- Bachelor’s Degree from an Accredited University
- Minimum of 2 years of professional working experience in the financial service industry
Application Closing Date
4th June, 2023.
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4). Call Center Agent
Location: Lagos
Job type: Full-time
Summary
- Highly responsible for the timely management of calls (both inbound and outbound)
- Identifying customers’ needs and providing appropriate solutions to their complaints.
Responsibilities
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned.
Requirements
- A First Degree in a relevant field
- 1-3 years of experience in a call center environment
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
- Proficient in relevant computer applications.
Language Proficiency:
- Hausa, Igbo, Yoruba Fluency.
Deadline: 4th June, 2023.
How to Apply: Interested and qualified candidates should use the links below to apply: