Company Info
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
1). Investor Relations Associate
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Finance
The Role
- We are looking for an Investor Relations Associate. This role will primarily be responsible for supporting the overall Investor Relations team to increase shareholder value
Principal Duties and Responsibilities
- Provide constant information and feedback to the executive management team in regard to investor feedback, suggestions, complaints, and opinions as well as market research from equity research positions.
- Work with multiple teams including Legal, Finance, Communications, etc to present our financial standing to the financial community.
- Conduct research to identify emerging trends and topics for investor discussion
- Utilize data to analyze Flutterwave’s position in the market, as well as that of our competitors to identify possible areas for improvement.
Competency and Skills Requirements
- Bachelor’s Degree or equivalent experience required.
- Minimum of 2 years of relevant work experience with proven expertise in financial analysis.
- Proficient in Microsoft Excel.
- Efficient multi-tasker and ability to work & deliver under pressure.
- Excellent client management, communication, negotiation, and problem-solving skills.
- Experience creating and presenting reports to executive management.
- Knowledge of and/or experience working in the African market is a plus.
- Proficiency in Microsoft Office Suite.
Other Requirement:
- Authorization to work in the country without sponsorship.
Application Closing Date
Not Specified.
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2). Agile Lead
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Engineering-Solutions Architecture
The Role
- We are looking for an Agile Lead to join our team. As an Agile Lead, you will be responsible for leading a team of scrum masters and facilitating the adoption of agile practices and principles across the organization.
- You will work closely with cross-functional teams, product owners, and stakeholders to drive the successful delivery of agile projects.
- The ideal candidate should have experience in agile methodologies, excellent leadership skills, and the ability to guide and mentor scrum masters to ensure high-performing agile teams.
Responsibilities
- Lead, mentor, and guide a team of scrum masters to ensure they are equipped with the necessary skills and knowledge to drive agile projects successfully.
- Facilitate agile ceremonies such as daily stand-ups, sprint planning, sprint review, and sprint retrospective meetings.
- Collaborate with cross-functional teams, product owners, and stakeholders to define project scope, goals, and deliverables in alignment with agile principles.
- Monitor and track progress of agile projects, identify risks and issues, and proactively take corrective actions to ensure successful project delivery.
- Identify and resolve any impediments or obstacles to agile adoption and provide solutions to ensure smooth agile execution.
- Identify areas of improvement in agile practices, processes, and tools, and implement changes to enhance team performance and productivity.
- Develop and implement agile frameworks, tools, and techniques to support agile project management and delivery.
Required Competency and Skillset to be a Waver
- Bachelor’s Degree in Computer Science, Engineering, or related field.
- Minimum of 8 years of experience in agile methodologies such as Scrum, Kanban, or Lean.
- Proven experience in leading and managing agile teams, preferably as a Scrum Master or Agile Coach.
- Strong understanding of agile principles, values, and practices, with a track record of successful agile implementation and delivery.
- Experienced with process mapping, analysis, and re-engineering concepts, tools, and techniques.
- Ability to adapt to changing priorities, work in a fast-paced environment, and make decisions in a timely manner.
- Relevant agile certifications such as Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or Agile Certified Practitioner (PMI-ACP) are preferred.
- Excellent leadership skills with the ability to inspire and motivate teams.
- Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams and stakeholders.
Application Closing Date
Not Specified.
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3). Data Analyst
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Data Team
The Role
- We are seeking a highly skilled and motivated Data Analyst with a minimum of 3 years of experience to join our team.
- You are an individual who is passionate about data, driven to make a difference, and eager to solve complex problems?
- In this role, you will have the opportunity to analyze data, provide insights, and drive decision-making.
- You will be a key member of the team and will play a vital role in shaping the future of our company.
Principal Duties and Responsibilities
- Develop and deliver analytics reporting and Business Intelligence dashboards as required by business areas
- Interpreting data and analysis into impactful, action-orientated reports for internal stakeholders
- Promote a data-driven organization and empower teams with actionable data and automated and intuitive KPI dashboards.
- Develop strong cross-functional partnerships across the company (Engineering, Product, Finance, Marketing, Operations, etc.)
- Support the team and/or other analysts in the design, construction, and implementation of appropriate analytical processes which support business objectives.
- Interface with business teams to understand their data requirements and provide them with actionable insights and reports.
- Communicate key findings and insights to both technical and non-technical stakeholders using storytelling techniques
- Perform ETLs as may be required.
Competency and Skill Requirements
- Bachelor’s Degree in Computer Science or other related fields of core sciences or equivalent experience.
- Minimum of 3 years experience working as a data analyst.
- Experience with Power BI, Tableau, or similar tools for data visualization.
- Familiarity with SQL and working with relational databases. Python would be a plus.
- Exceptional communication/interpersonal skills to articulate ideas, frame problems, and offer solutions. Strong leadership track record with the ability to work effectively with leadership teams.
- Experience with A/B or multivariate testing.
- A balanced strategic and tactical thinker with strong presentation, problem-solving, and analytical skills.
- Able to manage multiple cross-functional projects across different departments.
- Strong attention to detail, results-driven with high accuracy of output
- Authorization to work in the country without sponsorship.
Application Closing Date
Not Specified.
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4). Global Operations Agent – Lead
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Global Operations
The Role
- Support the effective & efficient management of customers by providing first-level operational support and ensuring adequate resolution of all operations-related issues received from across channels.
- The Global Ops Agent Lead will manage and supervise all customer inquiries as it relates to the Global Ops team. The ideal candidate must have relevant work experience, a great work ethic, and must enjoy interacting with customers and solving their issues.
Principal Duties and Responsibilities
- Supervise the Global Ops customer-related complaints and tracking process involved in promptly resolving customer complaints.
- Monitoring SLA on Global Ops complaints and ensuring compliance with SLA for complaint resolution to always ensure customer satisfaction.
- Work closely with the Global Ops team; including, Settlement, Chargebacks, Reconciliation, Shared Services, and Retail Ops team on customer-related queries and issues.
- Supervise the team’s strategy activities, which include carrying out a review of complaints received and proposing solutions to curb frequent complaints.
- Effectively communicate with appropriate authorities to resolve customer complaints and concerns.
- Prompt identification and escalation of customer complaints that could pose risk to the organization.
- Ensure prompt and effective customer, merchant, and partner engagements on all operations-related cases, as it concerns them.
- Ensure prompt escalation of Merchants’ complaints, received by the team, to the Global Ops
- team.
- Coordinate and supervise prompt weekly/monthly, quarterly, and yearly Global Ops Agent Contact Centre management reports.
- Any other duty assigned by the Global Ops Leadership
Competency and Skill Requirements
- Bachelor’s Degree
- Minimum of 4 years in a similar role within the Fintech or Banking Industry
- Excellent written and verbal communication.
- Knowledge of Payment Processing
- Detail-oriented, with excellent research, organizational, and problem-solving skills.
- Ability to manage multiple projects simultaneously.
- Excellent organizational, communication, presentation, and interpersonal skills.
- Technical proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong analytical and problem-solving skills.
- Interview and Interrogating skills.
- Good customer service skills including diffusing upset customers.
- Strong negotiation, influence, and persuasion skills.
- Ability to deliver, even in high-pressure, time-sensitive situations.
Other Requirements:
- Must be willing to work on shifts (including nights, weekends & public holidays)
- Authorization to work in the country without sponsorship
Application Closing Date
Not Specified.
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5). Integration Engineer
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Engineering – Developer Experience & Integration
Job Objective
- Our Integration Engineering team is responsible for providing technical leadership and guidance to our Merchants while building integrations into Flutterwave.
Key Responsibilities
- You will work closely with merchant technical and product teams as their primary point of contact during integration
- Understand user, business and product requirements and how Flutterwave APIs, SDK and other product offerings can meet them
- Work closely with Flutterwave’s merchant, and engineering team to understand what’s technically possible with Flutterwave APIs.
- Work very closely with Account Management and the Sales team to get merchants live and transacting with Flutterwave in the shortest time possible
- Ability to dive into the details and help merchants with technical issues
Requirements & Qualifications
- 5+ years of experience, with a strong technical and payments background
- 2+ years of support/development experience with fluency in at least 2 programming languages
- An empathetic, collaborative, communicative, and consultative work style
- Effective time management skills to work with multiple external merchant concurrently.
- Strong verbal and written and technical communication abilities
- Intellectual curiosity, and critical thinking skills
- Ability to think on your feet and dive into helping our merchants with their technical issues
- Be comfortable talking about technical concepts and explaining how they work, both from a product and technical standpoint
- Able to dive into the details to thrive in a cross-functional, collaborative environment
- Ability to translate requirements into detailed design and solution documents.
- Ability to quickly assess and troubleshoot most integration issues
Application Closing Date
Not Specified.
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6). Commercial Contracting Lead
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Regulatory, Legal & Govt Affairs
The Role
- This role is a senior leadership position among an experienced, fast-paced legal team.
- Specifically, the Commercial Contracting Lead will lead a team of junior- and mid-level attorneys devoted to commercial contracting.
- This position requires (a) emotional intelligence (b) leadership skills and (c) advanced, senior-level contracting skills.
- This role will interact with our partnerships, expansions, and commercial teams to improve the integrity and speed of both our revenue-generating and vendor contract processes.
- Leadership is a must-have; emotional intelligence to navigate internally cross-functionally as well as the ability to mentor, train, and support other attorneys are also crucial.
- The attorney must be licensed to practice in Nigeria and comfortable working among various international locales.
Responsibilities
- Draft and / or review legal letters, contracts and agreements and monitor legal obligations under agreements to ensure compliance, on and as when requested;
- Liaise with and assist external counsel with contract review;
- Develop and make recommendations regarding legal contracting processes;
- Foster internal relationships with internal stakeholders, including commercial and partnership leads;
- Provide leadership, training, and mentoring to junior-level attorneys;
- Be Directly responsible for, at all times, the Company’s various contracting needs; and
- Develop and build out the Company’s organizational tools for tracking and storing commercial contracts.
Required Competency and Skillset to be a waver
- Minimum of 10 years of experience post call to bar
- In-depth knowledge and technical understanding of the organization’s strategy & business, product and service offerings
- Excellent interpersonal communication at all levels (verbal and written)
- Excellent problem solving and analytical skills
- Excellent multi-tasking and time management skills
- Ability to cope with high levels of responsibility and with confidential matters
- Excellent knowledge of industry, country laws and regulations covered by the company’s operations
- Must Possess integrity and professional ethics
- Must be well knowledgeable with legal requirements and control
- Familiar with industry practices and professional standards
- Must be proactive
- Key attention to details
- Team spirit
- Leadership and mentoring skills.
Application Closing Date
Not Specified.
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7). Risk & Compliance Customer Support Associate
Location: Lekki, Lagos
Employment: Type Full-Time
Department: Risk – Africa
The Role
- Support the effective & efficient management of customer experience by providing first-level support and ensuring adequate resolution of customer issues received from various channels.
- The Customer Support Associate will be responsible for all customer inquiries as it relates to Risk and Compliance
Principal Duties and Responsibilities
- Ensure prompt and effective handling of customer, merchant, and partner queries on all risk and compliance-related cases.
- Act as the first point of contact for all internal and external customer queries and complaints on risk & fraud received via channels such as email, social media, chat, phone calls, etc.
- Ensure prompt escalation of risk & fraud complaints to the appropriate risk team.
- Ensure all risk & fraud queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
- Provide relevant and appropriate answers to questions and inquiries from customers about Flutterwave’s products and services.
- Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues no matter what.
- Provide insights about customer feedback to internal stakeholders to allow for product and process improvements.
- Maintain clear and open two-way communication with all internal Flutterwave teams to allow for great service for customers.
- Cross-sell other Flutterwave products and services to customers
- Send out customer feedback surveys, analyze results, and share with CX and firm leadership.
- Any other duty assigned by the Risk/CX Leadership
Competency and Skill Requirements
- Background in Risk & Compliance function
- Excellent written and verbal communication
- Aptitude, ability, and passion to solve customer queries.
- Strong negotiation, influence, and persuasion skills
- Ability to deliver even in high-pressure, time-sensitive situations.
- Experience with contact center tools
- Ability to work in teams to deliver on set goals.
- Result-oriented – always focused on completing tasks on time, accurately, and efficiently.
- Excellent interpersonal skills
- Ability to work with minimal supervision.
- Integrity and honesty
Other Requirements:
- Must be willing to work on shifts (including nights, weekends & public holidays)
- Authorization to work in the country without sponsorship
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Investor Relations Associate
- Agile Lead
- Data Analyst
- Global Operations Agent – Lead
- Integration Engineer
- Commercial Contracting Lead
- Risk & Compliance Customer Support Associate
See more Flutterwave vacancies here.