Company Info
Interswitch is a leading African integrated payments and digital commerce platform company headquartered in Lagos
1). Head, Talent Management
Location: Lagos, Nigeria
Department: Group HR & Admin
Employment type: Permanent
Job Description
This role is responsible for:
- Developing the strategic vision for Talent Management including the onboarding of new talent,
- Providing continuous and innovative learning and training,
- Developing leadership and organizational resiliency models and working with senior leaders to drive strategy through people management to enable the organization to meet its objectives.
- Driving a high performing
- Engaged workforce through the development of various initiatives as required by business and employees to enable the attainment of the organization’s strategy.
- Driving the development of a compelling employer brand and employee value proposition to position Interswitch as an employer of choice.
Key Responsibilities
- Drive the development and deployment of a learning and development strategy that will enable the workforce with the required skills, capabilities, competencies that are required to enable the attainment of current and future strategies
- Design talent related solutions from development, recognition, career pathing, performance, workforce planning
- Design and manage the development of complex L&D programs (for example, leadership development) to meet individual and organizational learning needs within specified timescales and resources
- Develop bespoke talent development solutions to address specific needs raised by the business or identified by the talent team to ensure the individual business are fully enabled to succeed
- Engage with function senior line management to clarify organizational requirements, to set priorities for Learning and Development interventions, and to define required learning outcomes; specify and manage the collection and analysis of data to inform learning needs analysis
- Analyze business and people data as well as industry and global trends and draw insight that will inform the Talent agenda and enable data driven decision making
- Communicate the actions needed to implement the function’s strategy and business plan within the team
- Formulate a clear vision for the Talent within the organization and map out a clear and measurable roadmap to move the organization form the current state to the desired future state
- Ensure the implementation of efficient processes and practices across the talent lifecycle to enable the consistent and effective management of talent across the organization
- Drive the development of an effective Performance Management methodology for the organization that will be linked to the strategic objectives of the organization to enable the attainment of departmental and organizational goals
- Attracts and selects the best talent to meet current and future business needs
- Drive the development of a compelling and differentiated employer brand that is aligned to the identity of the organization, develop and implement a plan to implement, socialize and promote the employer brand across multiple platforms including career fairs, traditional and social media to position Interswitch as an employer of choice and to attract top talent to the organization
- Develop and implement an awareness and education campaigns on the role and functions of Talent Management and the role that employees and leaders play in the talent lifecycle to increase organizational focus on and fluency in talent management as a key strategic lever
- Drive the development and implementation of differentiated programs to build an internal and external pipeline of future organizational leaders to ensure that there is consistent supply of quality candidates to fill vacancies at senior levels in the organization
Requirements
- Bachelor’s and Master’s Degree in related field
- Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage
- Minimum of 10 years work experience
- Extensive experience in the HR Centre of Excellence environment with specialization in at least one of the traditional pillars (Talent, Performance, Career Development, Learning and Development)
- Proficient with Microsoft Office Suite (proficiency in PowerPoint is Mandatory)
- Stakeholder management
- Business Acumen
- Organizational skills
- Analytical and data interpretation skills
- Review & Reporting
- Ability to be strategic and tactical when making decisions
- Excellent interpersonal, counselling, and negotiation skills
- Strong presentation skills
- Thorough understanding of recruiting methods and best practices, as well as applicable policies and federal, state, and local employment laws and regulations
Application Closing Date
23rd May, 2023.
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2). AX/Functional & Operational Developer
Location: Lagos, Nigeria
Department: Technology
Employment type: Permanent
Job Brief
- Ideal candidate should have some prior experience in both Dynamics AX 2012 and Dynamics 365 F&O and looking to work in an innovative and forward- thinking environment.
- This position is ideal for an individual who is looking for career progression and the opportunity to upskill alongside a new challenge.
Responsibilities
- Provides technical and functional support in the areas of Microsoft Dynamics AX 2012 R2 & future versions administration, problem resolution, support, process mapping, development, testing, security & training
- Work closely with other team members and partners to complete the ongoing Dynamics AX 2012 migration to Dynamics 365 modules including Finance and Operation, Human Resource, Supply Chain and Marketing
- Work closely with other team members and the lead developer to improve AX/D365 system, helping the business to achieve her objectives
- Designs and develops Dynamics 365 projects and customizations to meet the requirements specified in the Business – Requirement Document and Functional Requirement Document
- Participates in design and code reviews and provides input into the design recommendation and ensures that all solutions are aligned to pre-defined architectural specifications
- Performs unit tests and integrated testing to ensure delivered solutions are of high quality
- Helps to define FDDs
- Routinely moves code between environments utilizing best practices
- Collaborates business analysts, other programmer, and internal users to identify, analyze, and troubleshoot technical issues related to Integrations and the Dynamics AX/D365 application
- Identifies and escalates impediments, issues, and risks affecting system performance to team lead and immediate supervisor
- Performs coding changes and development according to established coding standards and best practices
- High level of knowledge with TFS
- Experience with X++, SSRS and MS SQL Server while also being proficient with AX database structure, coding, and development techniques
- Communicate effectively, both written and verbally, with both technical and non technical professionals
Requirements
Formal Education & Certification:
- University Degree in the field of Computer Science or “STEM” major (Science, Technology, Engineering and Math) or related field
- Microsoft Dynamics 365 Certifications
- ITIL
Knowledge & Experience:
- Previous experience with Dynamics 365 Modules (Finance and Operation, HR)
- Previous experience with Dynamics AX 2012 Migration to Dynamics 365
- Microsoft Dynamics AX / 365 Development – in-depth knowledge preferred
- Performance Analysis and Troubleshooting — High level of ability and knowledge preferred
- Database Query Languages — High level ability and knowledge preferred
- Verbal Communication — High level of ability preferred
- Written Communication — High level of ability preferred
- Microsoft Tools
- Visual Studio, 3-4 years of experience
- TFS, 3-4 years of experience
- Development Platform (NET), 3-4 years of experience
- Microsoft Programming Languages (X++, C++, C#, C), XML 3-4 years of experience
- Microsoft SQL Server, 3-4 years of experience
- Microsoft Office Suite — High level of ability and knowledge preferred
- Progressive experience in technical environments, 3-4 years of experience
- Bachelor’s Degree and 3+ years of related experience
Application Closing Date
23rd May, 2023.
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3). Service Operations Executive
Location: Lagos, Nigeria
Department: Group Core Operations
Employment type: Permanent
Job Description
- To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
Key Responsibilities
- Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;
Functional Responsibilities
- Settlement Computation and Collation
- Switched transactions settlement
- Processed transactions billing
- Services/Network billing
- Settlement Adjustment
- Settlement Representment
- Exception Investigation and resolution/escalation
- Ensure disputes to be settled daily are settled accordingly
- Identify exceptions to the above, investigation and resolve/escalate:
Dispute Operations:
- Arbitration
- Arbitration Billing
- Pre-arbitration
- Chargeback processing
File Processing:
- Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)
- Card file processing
- Routine Report Delivery
- Daily Settlement Reports (Details and Summaries)
- Daily Card Management Reports (Card balance, statement, Activity reports)
- Periodic Analytical reports i.e: Weekly, Monthly or Quarterly (QOC, QMR, CBN Data etc)
- Ensure delivery of Daily Dispute Reports (Details)
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
Specialized Services:
- Airtime Stock Balance monitoring and reconciliation reporting
- Airtime Stock procurement and top up confirmation
- Agent registration
- Agency Network Virtual account top up
- Agent Details update management
- Mobile Platform Business Reversal Settlement Advice
Service Desk:
- Case Resolution
- Administration
- Self-Management
- Productivity Management
- Performance management
- Knowledge Acquisition and utilization
Requirements
Educational Qualification and Experience
- Candidates should possess a B.Eng / B.Sc. Degree
- Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
- Experience (Number of relevant years): 0 – 2 years
Application Closing Date
23rd May, 2023.
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4). Head, Digital Workplace
Location: Lagos
Job type: Permanent
Department: Technology
Job Description
- The Head, Digital Workplace is responsible for delivering the best secure digital workplace experience to all employees across all the locations where Interswitch operates (Nigeria, Kenya, Uganda, Germany, United States).
- He/she is responsible for areas such as communication, collaboration, mobility, productivity workplace applications, enterprise resource planning, and workplace innovations to enable employees to perform in a modern and engaging workplace where technology makes the difference.
Responsibilities
Strategy & Planning:
- Responsible for design and implementation of first grade identity management, authentication, email, and instant messaging systems
- Responsible for design and implementation of telephony and telepresence systems for collaboration and branch office connectivity
- Responsible for design and implementation of enterprise resource planning and customer relationship management systems that drive efficiency and customer engagement within the business
- Deploy and manage virtual desktop infrastructure, mobility, and enterprise security solutions to improve online employee experience in readiness for the future of work
- Deploy and manage business and robotic process automation tools and initiatives that drive improved productivity within the enterprise
- Responsible for leading the organization’s strategy, projects, and processes for digital workplace solutions
- Becoming a facilitator between IT and the business in order to work towards a more seamless experience of workplace technology
- Advising the CIO and other senior executives on digital trends and opportunities
- Lead the migration to cloud for enterprise applications where this makes it makes the most sense to benefit from the features and power of cloud solutions Develop policies and procedures that outline how problems are identified, documented, assigned and corrected
- Develop and enforce request handling and escalation policies and procedures
- Responsible for the digital workplace budget, ensuring correct forecast and target goals, and all aspects of contractual revisions, renegotiation, RFPs, for related 3rd party services
- Develop and design roadmaps, implementation strategies and transformation plans focused on cloud journeys regarding Digital Workplace technologies (Microsoft Office 365, Microsoft Dynamics 365, etc)
Operational Management:
- Support and provide guidance for any digital transformation initiatives that helps to empower our employees
- Focus on online employee experience within and beyond the browser (across applications, devices and locations)
- Track and analyze trends in help desk requests and generate statistical reports
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations
- Identify, recommend, develop and implement end user training programs to increase employee self-sufficiency and productivity
- Monitor incident trends and anticipate potential problems for proactive resolution
- Responsible for system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and identity management systems and multi-factor authentication systems Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Microsoft O365, Dynamics 365 (sales and marketing, service, finance and operations)
- Develop service level agreements (SLAs) to establish problem resolution expectations and timeframes
- Analyze performance of help desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
- Continually monitors technology trends and proposes how these new approaches can be used to optimize technology operations
Requirements
Formal Education & Certification:
- University Degree in the field of Computer Science or “STEM” major (Science, Technology, Engineering and Math) or related field
Knowledge & Experience:
- Minimum of 7 years of IT experience, at least 3 years plus in an IT delivery role
- Minimum of 3 years’ experience in managing teams
- Very good end-to-end understanding of capabilities in the Digital Workplace technology space
- Strong knowledge of the digital workplace product landscape and underlying IT solutions (Cloud office O365, file sharing and collaboration solutions, telephony, conferencing, and mobility)
- Strong solution and systems architecture skills is required
- In depth knowledge of networking, telephony, and collaboration tools
- Experience project managing network, telephony or A/V technology
- Experience working with end users to understand and develop user requirement
- In depth knowledge of Microsoft Windows Server
- In depth knowledge of Active Directory (Design, Security and Administration), identity management systems and 2-factor authentication systems
- In depth knowledge of messaging platforms such as Microsoft Exchange, Exchange Online, Microsoft Teams
- Good understanding of enterprise resource planning and customer relationship management tools such as Microsoft Dynamics 365 and related tools and platforms
- Good understanding of the Microsoft Power Platform and other business process automation tools and low-code platforms
- Good understanding of virtualization technologies such as VMware or Hyper V
- Good understanding of enterprise security and information protection principles and platforms
- Good understanding of cloud and mobile technologies
- In depth knowledge of virtual desktop infrastructure technologies such as VMware Horizon or Citrix
- A good understanding, appreciation and experience with software engineering processes is desirable
- Good understanding of PowerShell scripting and Python is desirable
- Experience with the popular public clouds such as AWS and Azure
Personal Attributes:
- Proven leadership ability
- Ability to set and manage priorities judiciously
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Strong tactical skills
- Ability to articulate ideas to both technical and non-technical addressees
- Exceptionally self-motivated and directed
- Keen attention to detail
- Superior analytical, evaluative, and problem-solving abilities
- Exceptional service orientation
- Ability to motivate in a team-oriented, collaborative environment.
Deadline: 23rd May, 2023.
How to Apply: Interested and qualified candidates should use the links below to apply: