Company Info
Large organization
200 + Employees
Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.
Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
1). Senior Implementation Engineer
Location: Lagos
Employment Type: Full Time
Job Purpose
- Lead the delivery and support of complex solutions and service requests, ensuring alignment with organizational objectives and customer needs.
- Provides Technical Support / Site Reliability Engineering services to implement and support the delivery of Value-Added Services (VAS) around SMS Messaging, USSD, and Mobile/Digital Financial Services.
- Mentor and guide junior engineers, fostering a culture of continuous improvement and professional development within the team.
Responsibilities
Technical Implementation and Delivery:
- Lead the design, installation, configuration, and delivery of systems supporting Interswitch’s messaging, USSD, Mobile, and Digital infrastructure applications.
- Oversee the implementation of SMS, USSD gateway, Mobile Banking Proxies, and 2FA
- Servers for bank operations and business continuity, including the resolution of postmigration incidents.
- Develop comprehensive documentation for configuration changes, impact assessments, and rollback procedures, ensuring all changes are communicated effectively to relevant stakeholders.
- Identify and implement scalable solutions to optimize resource utilization and provide economies of scale.
- Drive the engineering of SA-related solutions for various projects and operational needs,
- initiating requests for network configuration changes with the infrastructure management team.
Technical Support and Escalation Management:
- Serve as the primary point of contact for technical inquiries from customers/clients, ensuring timely closure of support tickets on the Interswitch Helpdesk platform.
- Provide third-level incident resolution for complex issues related to SMS Messaging/USSD/
Mobile Banking, and Internet Banking:
- Monitor message queues, network outages, and e-payment failures (Bills payment/VTU), escalating and collaborating with TELCO’s/third-party IT support teams for swift resolution.
- Analyze customer support data trends to identify areas for improvement and implement strategies to enhance service quality.
- Engage with MNOs for sender ID registration and whitelisting, streamlining the onboarding process for new and existing SMS customers.
Technology Infrastructure and Service Management:
- Proactively monitor and optimize the performance of technical infrastructure and services, utilizing advanced tools like App Dynamics, Nagios, Prometheus, Grafana, Dynatrace, and DataDog.
- Ensure compliance with internal and external regulatory requirements in technology and service management.
- Represent customers in liaising with shared technology teams on incident reports, ensuring effective communication of service downtimes or notifications to both internal and external customers.
- Report significant issues to line managers, product managers, and software development clusters, providing actionable insights for resolution.
System Maintenance and Optimization:
- Lead weekly routine/health check maintenance and optimization efforts for existing
- Interswitch Digital Messaging and Mobile Banking systems to ensure reliability and performance.
- Oversee database backups, cleanup, and space reclamation on SMS gateway and mobile banking proxies to maintain optimal storage availability.
- Conduct regular system performance assessments, recommending and implementing improvements to enhance efficiency and effectiveness.
- Apply system and application patch updates as required, ensuring server workloads are upto- date and secure.
Collaboration and Communication:
- Collaborate with Project Managers, Product Owners, Back-office Operations, and Quality
- Assurance (QA) Engineers to achieve Interswitch Systegra business goals.
- Communicate complex technical information effectively to both technical and nontechnical stakeholders, ensuring clarity and understanding.
Continuous Improvement:
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of technical support and engineering processes.
- Implement and advocate for continuous delivery practices, ensuring code changes are automatically prepared for deployment to production.
- Leadership and Mentorship
- Mentor and guide junior engineers, fostering a culture of knowledge sharing and professional development within the team.
- Lead technical training sessions and workshops to enhance team capabilities and ensure alignment with industry best practices.
- Provide strategic input into the development of technical roadmaps and project planning, aligning with organizational goals and customer needs.
- Client and Customer Management (Internal)
- Conduct post-implementation training and user knowledge sharing, ensuring customers and internal teams are well-informed and capable of utilizing new features and services effectively.
Capabilities
Behavioural Competencies:
- Technical Skills: Demonstrates advanced technical proficiency in payment systems, troubleshooting, and problem resolution, ensuring efficient and effective support.
- Analytic Skills: Exhibits excellent analytical abilities to diagnose issues, interpret data, and develop solutions, enhancing system performance and reliability.
- Time Management Skills: Effectively prioritizes tasks and manages time to meet deadlines and service level agreements, maintaining high productivity levels.
- Organizational Skills: Maintains organized workflows, documentation, and processes to ensure smooth operations and easy access to information.
- Customer Service Skills: Provides exceptional customer service by addressing client issues promptly, courteously, and effectively, fostering positive relationships.
- Communication Skills: Communicates clearly and effectively with clients, team members, and stakeholders, ensuring accurate information exchange and collaboration.
Education
General Education:
- University Post Graduate Degree in Information Technology, Electrical & Electronics Engineering, Computer Science, Computer Engineering, or any Technology-related fields.
- Evidence of strong industry/sector participation and relevant professional certifications such as:
- Information Technology Infrastructure Library (ITIL)
- Microsoft Certified: Azure Fundamentals
- CompTIA Security+, Network + CompTIA Linux +, Linux Professional Institute (Linux Essentials)
- Cisco Certified Network Associate
- Other technical proficiencies required for this role include:
- Microsoft SQL MCTS, MySQL, and Oracle Database administration
- Java and .Net Fundamentals, Jboss/Wildfly, Tomcat-Apache server
- Develop APIs using Python, C# or JAVA for web and mobile platforms
- Strong experience managing Cloud infrastructure – AWS, Microsoft Azure, etc.
- Databases (e.g., MySQL, PostgreSQL, MongoDB) and SQL query optimization
- Message queuing: Redis, Kafka, RabbitMQ,
- Familiarity with DevOps methodology and Tools (Git, GitLab, Bitbucket, Jira, Postman, Jenkins, Docker and kubernetes
- Application Performance and System/Server/Service Monitoring (AppDynamics, Grafana, Kibana, etc.).
Experience:
General Experience:
- At least 5-7 years of Enterprise Engineering/Technical Support experience, preferably in a reputable Financial Institution, FinTech, Telecommunications, or Service Provider company.
Application Closing Date
Not Specified.
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2). Project Manager
Location: Lagos
Employment Type: Full Time
Job Summary
- We are seeking a highly skilled Project Manager that will be responsible for implementing Agile/Scrum methodologies, managing project resources, and ensuring the successful delivery of projects. The PM will work closely with cross-functional teams to drive projects from conceptualization to deployment.
Responsibilities
Internal Communications:
- Execute a communications plan within established internal communication systems and procedures. Facilitate communication between technical and non-technical stakeholders.
Project Management:
- Work within an established project management plan to achieve specific goals.
- Lead Agile/Scrum methodologies across project teams and conduct daily stand-ups, backlog grooming, sprint planning, and retrospectives.
- Engage in technical discussions and decision-making with engineering teams.
External Communications:
- Execute a communications plan within established systems and procedures.
- Monitor and report on project statuses to various stakeholders.
Leadership and Direction:
- Delivers outcomes by managing others and working within established systems
Qualifications
- University (First degree) Minimum of 2 years of project management experience.
- Certified Scrum Master (CSM) or equivalent Agile certification is a plus.
- PMP/ Prince2 Certification is a plus.
- Proven track record of successfully delivering technical projects.
- Exceptional communication skills, both verbal and written.
- Strong team management skills.
Technical Competencies:
Verbal Communication:
- Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Computer skills:
- Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Planning and Organizing:
- Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Action Planning:
- Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Policy and procedures:
- Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Using ERP:
- Microsoft Dynamics AX, JIRA Atlassian, MS Project, MS Excel.
Application Closing Date
Not Specified.
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3). Platform Manager, Professional Services
Location: Lagos
Employment Type: Full Time
Job Purpose
- Managing Technology Processes inherent in creating, managing and delivering training virtually.
- Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS).
- Effectively markets professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year.
Key Responsibilities
Strategy Development:
- Understands the vision and strategy for the Professional Services Market
- Builds and grows Professional Services brand virtually
- Successfully transform key Professional Services onsite courses to virtual programmes
- Work with the team to ensure execution of sales strategies to improve market share for our virtual training solutions.
Graphic Design:
- Provide and evaluate visuals used during the content development process
- Work closely with the Design & UX Team to provide visuals, design and UX for learning programs.
LMS/LCMS Management:
- Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS).
- Maintain and support partner platforms LMS & LCMS.
Authoring Systems Management:
- Maintain, support and supervise the tools, technologies and content used during instructional design and content development.
Delivery Platform Management:
- Provide technical and learning support for the technology used for electronic and online delivery of learning programs.
- Deliver end to end learning solutions virtually on Professional Services Platform
- Consistently update and make readily available learning programs on ISW platforms for client consumption.
- Managing Technology Processes inherent in creating, managing and delivering training virtually.
Collaboration Platform Management:
- Manage social and collaborative tools for the purpose of knowledge sharing and team learning.
- Increase number of virtual presences of the professional services portfolio.
Marketing and Communication:
- Increase number of users on learning platform in line with meeting revenue targets
- Effectively markets professional services learning solutions to pre-defined target markets and deliver revenue targets as assigned for the financial year on the virtual platform.
- Prospects for new opportunities and identifies new profitable customers for Professional services learning solutions in all the sectors
- Cross-sells and up-sells departmental learning solutions to both new and existing clients Follows up on leads and opportunities
- Telemarketing- virtual selling and onsite selling cold calls (when necessary)
- Own and manage internal and external KYC documentation process for clients on-boarding.
- Provide periodic reporting on leads and sales activities
- Generates demand by pro-actively reaching potential customers to make them aware of professional learning solutions.
Customer Relationship and Account Management:
- Develops, manages and maintains strong relationship with key accounts in different sectors by applying the relevant key account management framework
- Liaises with relevant internal teams to ensure customer issues and complaints with key clients are properly resolved and escalated when necessary.
- Identification and confirmation of customer requirements.
Project management and sales tracking:
- Service management as regards upgrades, outages and issues Competition/Market Feedback Analysis
- Monitors trends in client buying behavior and provides relevant market feedback about competing solutions to the team
- Understands industry trends and sells value proposition based on case studies
- Provides input about competitor solutions (features/pricing/strategy) that will aid professional services sales efforts.
Event Management & Product Visibility:
- Identifies networking opportunities, sales conferences and events that would provide positive impact to the sales bottom line in all sectors.
Performance Review and Monitoring:
- Carries out daily review of open opportunities for the team to ensure they are closed in the month of consideration.
- Reviews set targets against actual with the team with respect to sales turnover and revenue generated.
- Reviews possible revenue lines and income for the coming quarter.
- Monitors performance & deviations from budget.
- Conducts monthly review of open opportunities for the team to ensure they are closed in the month of consideration.
- Track sales progress.
Academic Qualifications
- BSc in Computer Science
- MSc is an advantage.
Professional Qualification:
- Digital Marketing, Technical Writing etc.
Experience:
- 7 – 10 years.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply