Company Info
Large organization
Renmoney, We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
200 + Employees
Renmoney, We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
1). Quality Assurance Specialist, Contact Centre
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Description
- We are looking for a Contact Centre Quality Assurance Specialist to join our team.
- As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of customer interactions in our contact centre to ensure that service standards are met or exceeded.
Responsibilities
- Monitor and evaluate customer interactions, such as phone calls, emails, and chat messages, to ensure compliance with company policies and service standards.
- Identify areas for improvement in customer service and provide recommendations.
- Create and maintain quality assurance guidelines and documentation.
- Conduct regular audits of contact centre agents and provide coaching and feedback to improve performance.
- Develop and deliver training sessions to contact centre agents to enhance their customer service skills.
- Collaborate with other departments to ensure a consistent and high-quality customer experience across all touchpoints.
Requirements
- Minimum of 2 years of experience in a quality assurance role within a contact centre or customer service environment.
- Bachelor’s degree in a relevant field.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to analyze data and identify trends.
- Ability to provide constructive feedback and coach agents to improve performance.
- Proficiency in using contact centre technologies and tools.
- Strong problem-solving and decision-making skills.
Application Closing Date
Not Specified.
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2). Credit Portfolio Analyst
Locations: Ikoyi, Lagos
Employment Type: Full-time
Responsibilities
- Analyze portfolio trends to identify at a granular level and be able to communicate areas of risk and opportunity.
- Take ownership of daily, weekly and monthly credit risk reporting vital to the monitoring of the loan portfolio in a timely, accurate manner.
- Use analytical techniques to provide insight into key portfolios and segment trends.
- Take ownership of the Portfolio plan and monitor/maintain key risk indices.
- Present findings to risk managers to assist with improving the credit risk strategy to ensure the business operates within its agreed Risk Appetite and our customers are treated fairly.
- Perform data reconciliation and validation routines.
- In liaison with Products team, track the Unit Economics parameters and make recommendations accordingly.
- Work with the data science team to review emerging trends and recommend areas for investigation.
- Review and maintain data forecasting models to operate within desired expectations.
Requirements
- University degree or equivalent standard with a high numeric content: statistics, economics, physics, mathematics, finance, etc.
- Excellent working knowledge of Microsoft Office Products (Excel, PowerBI, Powerpoint, Word etc.).
- Advanced SQL skills to extract data from databases.
- Good communication and presentation skills with the ability to express technical ideas to a non-technical audience.
- A Self-starter with analytical mindset and ambition for a successful career in Credit risk.
Desirable:
- Minimum 3+ years practical experience in a credit risk/monitoring or similar analytical role
- Detailed knowledge and understanding of retail banking products.
- Previous experience in an analytical role within commercial banking or financial services
- Producing reports for use by senior management and the board of the company.
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: