Company Info
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Manager, CCC Inbound
Job Ref ID: 80427813A-0001
Location: Lagos Mainland, Lagos
Job type: Full time
Business Segment: Personal & Private Banking
Job Description
- Effective and efficient management of the Customer Care Centre – Inbound by providing first-line contact to customers/general public.
Qualifications
- First degree in any field.
- Minimum of 6 years of Operational and Customer Service experience
Personal Competencies:
- Strong Leadership Qualities
- Conflict Resolution Skills
- Good verbal and written communication skills – sincere and articulate.
- Knowledge & Experience in Effective Service Delivery.
- Strong Influencing and Persuasive Skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY