Network Operations Center (NOC) Engineer – Field at Alfred & Victoria Associates

Alfred & Victoria Associates (AVA) stands as one of Nigeria’s top ICT solution-based companies, catering to the demands of today’s emerging market with a diverse range of high-demand services. Our company operates through three major arms: Consulting, Recruitment, and Training, all meticulously designed to meet our customers’ specific needs. As a sought-after Human Capital Development Organization, AVA has become a distinguished strategic partner across various sectors of the economy, including the rapidly expanding world of outsourcing, which is now in great demand across all professions.

Title: Network Operations Center (NOC) Engineer – Field

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Academic Qualification

• B.Sc / HND in Computer Science / Engineering or other related courses

Experience:

• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation.

Salary
Very Attractive.

Deadline: 11th August, 2023 (3:00PM).

How to Apply: Interested and qualified candidates should send their tailored CV to: [email protected] using the job title as the subject of the mail.

Note: Any application received after the closing date will be automatically rejected.