NMC Operator at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s premier ICT solution providers. Our organisation provides a variety of services that are in great demand in today’s expanding market. AVA has three key arms that have been simplified to better serve our customers’ needs. The three main divisions are consulting, recruitment, and training. Alfred & Victoria Associates has recently emerged as one of the most sought-after human capital development organisations. She is quickly emerging as the distinguished strategic partner necessary in all areas of the economy, as well as in the rapidly expanding world of outsourcing, which is now in high demand across all professions.

Title: NMC Operator

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Objective

• To provide first and second level support on all Company’s products and services.
• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform documented network configuration procedures.
• Proactively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to officer on duty.
• Through proactive and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
• Provide scheduled and on‐demand traffic analysis reports.
• Maintains inventory of equipment acquisitions, installations, designs, and modifications.
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
• Optimizes Company’s network performance and clients service delivery meeting.
• QOC metrics per client SLA’s.
• Employees will be required to follow any other job‐related instructions to perform.

Academic Qualifications and Experience

• Candidates should possess a B.Sc / HND in Computer Science/ Engineering or other related Course
• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Selfmotivated and capable of working in a cross‐functional team.
• Clear written and verbal communication skills, good telephone manner.
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Good knowledge of networking equipment administration.
• Cisco CCNA/CCNP certification.
• Confident in MS office applications (particularly Excel).
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday
• Ability to efficiently and effectively perform the technical requirements
• Solid troubleshooting, problem solving, and analytical skills
• Ability to prioritize effectively and work with a sense of urgency

Deadline: 19th January, 2024; 3:00 PM

How to Apply: Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the email.