NOC Engineer (Field) at Alfred & Victoria Associates

Alfred & Victoria Associates stands as a prominent ICT solution-oriented company in Nigeria. Our array of services cater to the demands of the rapidly evolving market landscape. AVA encompasses three key divisions, each meticulously tailored to fulfill our customers’ requirements. These divisions consist of Consulting, Recruitment, and Training, collectively contributing to our comprehensive approach to addressing various needs in the field of information and communication technology.

Title: NOC Engineer (Field)

Location: Lekki Phase I, Lagos

Employment Type: Full-time

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Qualifications

• B.Sc / HND in Computer Science / Engineering or other related course
• 2+ years experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation.

Salary

• Very Attractive.

Deadline: 3pm, 1st September, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Any application received after this will be automatically rejected.