Company Info
MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.
MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses, and Government institutions across West Africa.
MainOne Cable’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. By joining MainOne you’ll be challenged, inspired, and proud as you become a part of something big.
We are recruiting to fill the position below:
Job Title: NOC Support Engineer
Location: Lagos, Nigeria
Department: Technical
Job Type: Permanent
Slot: 4 Openings
Responsibilities
- The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.
Other responsibilities:
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
- Monitor MainOne’s network providing updates, status, and performance of all network components, capacity services, etc.
- Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
- Answer all network support-related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
- Run daily and weekly management reports on network events and activities as well as track escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications, Skills & Competencies
Qualification:
- Candidates should possess a B.Sc / HND in Electrical / Electronic Engineering or related discipline
- Minimum of 3 years of experience in the configuration, operations, and maintenance of optical fiber SDH and wireless network equipment
Skills & Competencies:
- Knowledge of IP devices will be a plus
- Knowledge of Ubiquiti or Ceragon radio
- Strong analytical and problem-solving skills
- Strong Knowledge of DWDM/OTN technology
- Good Knowledge of Huawei OSN series equipment
- Strong knowledge of PtP/PtMP Microwave technologies
- Knowledge of basic TCP/IP configurations and troubleshooting
- Strong Knowledge of Synchronous Digital Hierarchy technology
- Excellent and effective communication skills, both orally and in writing
- Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter, and other signal testing tools/instruments
- Working Knowledge of Huawei OSN series equipment.
- Working knowledge of Ubiquiti or Ceragon radio.
- Working knowledge of IP devices will be a plus.
- The ability to speak French is an added advantage
Demands of the Job
- This is a shift-based role
- The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY