Operations and Administrative Assistant at Nova Medi-Clinic (NMC)

Nova Medi-Clinic (NMC) is a multi-specialty care centre that provides all of your healthcare needs in a convenient setting. At Nova Medi-Clinic, we work closely with our patients to obtain the best possible results.

Title: Operations and Administrative Assistant

Location: Maitama, Abuja

Employment Type: NYSC

Job Responsibilities

• To greet patients warmly when they arrive at the medical office, clinic or hospital.
• Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
• Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes as at when and if required.
• To gather information from patients upon patients’ arrival completing data forms appropriately.
• Responsible for all incoming and outgoing mails on behalf of the hospital.
• Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
• Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
• Give daily and weekly report to head of unit on customer feedback and daily job schedule.
• Confirm patient eligibility the insurance company they are registered with.
• Review referrals and authorizations.
• Gets approval and authorization codes for patients before any treatment is carried out.
• Maintains important documents, files, and records in an organized manner.
• Supports managers and employees through a variety of tasks related to organization and communication
• Responsible for providing information about the services and products of the Clinics when visitors make an enquiry.
• Follow all regulations and guidelines set in the agreement between the health insurance companies and Nova Medi Clinic.

Qualifications

• Applicant must possess any of the following: NCE / OND  / HND/ BSc / BA from a reputable institution
• If B.sc / BA, the applicant must be a current Serving Corper (NYSC in view)

Work Schedule

• Applicant must be willing to work night shift on a rotation basis.

Salary

• N50,000 Monthly.

Deadline: 30th April, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.