Patient Care Service Officer at Premier Care Diagnostics

Premier Care Diagnostics is a greenfield diagnostic arm of Loveworld Medical Centre,dedicated to providing state-of-the-art medical testing services. We are committed to delivering accurate and timely results, ensuring the highest standards in patient care.

Title: Patient Care Service Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• This position involves managing the overall patient experience, focusing on enhancing patient satisfaction and ensuring a positive overall experience. This position requires strong communication skills, empathy and the ability to collaborate with various departments to maintain the highest standards of patient care in our facility.

Job Description

• Greeting and welcoming patients, visitors, and staff with a friendly and professional demeanor.
• Registering patients by collecting basic personal and insurance information.
• Serve as a primary point of contact for patients and their families, addressing inquiries, providing information, and ensuring a positive patient experience.
• Manage patient appointments, ensure efficient scheduling, and minimize wait times.
• Liaise with different departments to schedule diagnostic tests, surgeries, and follow-up appointments.
• Collaborate with various departments, such as nursing, medical records, and billing, to streamline patient services and to ensure coordinated and patient-centered care.
• Address and resolve patient complaints in a timely and empathetic manner.
• Answering phone calls and routing calls to the appropriate personnel.
• Advocate for patients to enhance their overall experience and satisfaction.
• Assist with patient admissions and discharges to ensure a smooth and efficient process.’
• Participate in quality improvement initiatives and contribute to the development of best practices.

Minimum Qualifications

• Bachelor’s Degree in Administration, Social Science / Humanity or a related field.
• 1 – 3 years work experience.
• Proven experience in a healthcare setting, with a focus on patient care services.
• Proficient in using healthcare information systems is an added advantage.

Required Skills / Competencies:

• Empathy and ability to handle sensitive situations with professionalism.
• Organizational and multitasking abilities.
• Strong interpersonal and communication skills.
• Knowledge of medical terminology and healthcare processes is desirable.
• Knowledge of healthcare regulations and patient rights is desirable.
• Patient-focused mindset.
• Adaptability and flexibility.
• Team player.
• Attention to detail.

Deadline: 14th June, 2024.

How to Apply: Interested candidates are invited to submit their Resumes to: [email protected] using the job title as the subject of the mail.