Performance and Learning Manager at Tincan Island Container Terminal

Job Description

• The Performance & Learning Manager is responsible for supporting the development and implementation of the performance management and learning & development systems of TICT to optimize staff performance and foster employee development.
• Using multiple frameworks such as competency, the incumbent will work closely with heads of departments, line managers, and other key stakeholders to achieve this objective.

Responsibilities
Competency Management:

• Develops and maintains a catalogue of competencies for all job roles within TICT in alignment with the present and future capabilities needs of the organisation to drive the talent management processes
• Carries out competency assessments using the competency catalogue to identify gaps
• Prepares development plans to close competency gaps

Performance Planning & Implementation:

• Assist in the development of the Performance Management (PM) policies to guide and frameworks to guide the process of managing employee performance.
• Assists with building awareness for the PM process by providing training and ongoing support to all levels of staff on the performance management process and systems
• Works with the Line Manager to ensure that business goals are set for each financial year
• Drives the process of goal setting for all staff at different levels and documented on the digital platform
• Works with Line Managers to ensure that performance discussions are documented on the digital platform
• Initiates and concludes the process of employee confirmation

Performance Reviews and Calibration:

• Initiates the mid-and end-of-year performance review/appraisals process.
• Works with Line Managers to ensure that all performance reviews/appraisals are completed within scheduled timelines
• Assists with the identification and resolution of staff appraisal issues and/or conflicts, including post- appraisal appeals
• Schedules and ensures that performance calibration sessions are held for all staff at various levels and in different functions
• Carries out data analysis to determine current performance, forecasts, and future performance trends to recommend improvements and/or corrective actions
• Recommends performance improvement & development plans for various categories of staff
• Assists with the implementation of performance outcomes for all staff

Learning Needs Analysis and Planning:

• Assists with the development of learning & development strategies to identify performance gaps and address them accordingly
• Works with the Line Manager to develop learning needs analysis using data from sources like the PM process and competency assessments
• Supports the development of the annual training plan based on identified learning and development needs for management approval

Learning Plan Implementation:

• Sources for and works with vendors/third party consultants and professionals on how to improve in-house employee learning and teaching strategies
• Assists with the design and development of learning content for in-house and function/ organisation-specific topics and conducts train-the-trainer sessions
• Ensures that pre-and post-training evaluations are conducted to measure training impact
• Supports the development and implementation of induction programs for new hires
• Assists with the development and propagation of a blended approach to learning, which integrates different learning modes, such as coaching, classroom instruction, online learning, and action learning

Learning Review:

• Carries out post-delivery evaluations of vendors/third party consultants and professionals to assess the value delivered
• Evaluates the implementation rate of the annual training plan to identify issues and implement improvements

Career Management & Succession Planning:

• Assists with the implementation of career development & succession planning strategies to suit the business & talent needs of TICT
• Supports the mapping of various career paths for different categories of staff within TICT
• Assists with the identification of critical roles within the business and develops strategies to retain the incumbents and fill vacant ones

Teamwork & Performance:

• Works with other members of the HR team to complete designated tasks
• Takes ownership of own performance using the TICT performance management system
• Works with line managers, heads of functions to identify job needs/workload assessments.
• Conducts job analysis to determine job relevance, requirements and content.
• Evaluates jobs to determine relative worth and pricing as well as placement within or mapping to the TICT Job Architectural Framework.

Minimum Educational Qualifications / Certifications / Years of Experience

• Bachelor’s Degree or its equivalent (HND) in Human Resources / Business Administration / Behavioral Science or management.
• Minimum of 5 years of cognitive experience in a relevant field and industry.
• Resourceful and reliable with the ability to problem-solve quickly and effectively.
• Innovative mindset with a passion for delivering exceptional results
• Proven ability to work independently and manage multiple priorities.
• Experience working in a fast-paced corporate environment like FMCG, Manufacturing, Port terminal or big corporation is desired.
• Cando attitude and ability to think outside of the box
• Understanding of Compensation & benefits
• Knowledge of Succession Planning & Career Management, Human Resource Development, Diversity & Inclusion
• Understanding of the Nigerian Labour Law

Must-Have Skills:

• Analytical skills.
• Communication skills
• Interpersonal Skills.
• Teamwork.
• Organizational and planning skills.
• Proficiency in Microsoft office tools and other HRIS
• Strategic Business Partnering
• Performance Management
• Learning & Development
• Change Management
• Program Management

Nice to Have Skills:

• Time management.
• Maintaining quality standards.
• Innovative.
• People management.

Behavioral Attributes:

• Good relational skills.
• Ability to multitask.
• Detail oriented.
• Good judgment and decision skills.
• Ability to perform under pressure.
• Problem-solving skills
• Strong & firm personality
• Ethical Practice
• Results- and Goal-Oriented
• Negotiation Skills
• Team Player

Total Compensation

• Attractive