POS Repair Technician at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

Title: POS Repair Technician

Location: Lagos

Schedule: Full-Time

Job Description

• As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager.
• You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents.
• You should be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within the workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities

• POS installation, maintenance, troubleshooting, diagnosis, and repair of hardware and software.
• Document, prioritize and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Support and maintain merchants’ POS systems and terminals.
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, motherboard repair, backup and other maintenance tasks.
• Maintain technical knowledge related to our suite of hardware and software product lines and industry.
• Set up, configure, and test hardware.
• Install software and hardware at client sites, and run and connect all cables between and at hardware devices.
• Provide telephone, remote, and on-site support for clients to quickly resolve problems.
• Provide training to clients regarding hardware, and troubleshooting techniques.

Qualifications

• ND / HND / BSc in related fields
• Must have a minimum of 2 years experience as a POS repair technician
• Ability to manage and prioritize multiple tasks and deliver within deadline
• Advanced written and verbal communication skills
• Experience in configuration, installation, training and support of hardware or software products
• Expertise in Microsoft Office and Operating Systems

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online