Company Info
Mid sized business
1 to 50 Employees
At Virtual Tribe Africa, we connect talent with businesses, providing crucial upskilling and targeted perks to a successful remote workforce.
At Virtual Tribe Africa, we connect talent with businesses, providing crucial upskilling and targeted perks to a successful remote workforce.
Title: Product and Customer Experience Manager
Location: Ibadan, Oyo
Employment Type: Contract
Description
- A Product and Customer Experience Manager should have a deep understanding of the product and ensure the development and improvement of the product to enhance the overall customer journey and the satisfaction of the users.
Responsibilities
- Lead the development and execution of product strategies, ensuring alignment with overall business objectives and customer needs.
- Collaborate closely with cross-functional teams, including the I.T. team, Design team, Marketing, and Customer support, to drive the successful launch and promotion of products.
- Gather customer feedback to inform product development and enhance the customer experience.
- Develop and implement customer journey maps to identify pain points and opportunities for improvement.
- Work with product teams to define and prioritize features that enhance customer satisfaction and loyalty.
- Establish and monitor key performance indicators (KPIs) related to product success and identify features that will enhance customer satisfaction.
Qualifications
- Interested candidates should possess a Bachelor’s Degree in a relevant field with 0 – 3 years work experience.
- Ability to use various tech and communication tools such as Canva, Intercom, etc.
Salary
- USD 3,000 – USD 4,800 annually.
Deadline: 29th February, 2024.
How to Apply: Interested and qualified candidates should Click Here to apply online