Product Specialist at Infinion Technologies

Job Purpose

• As a Product Specialist, you will be responsible for understanding our products in depth, staying updated on industry trends, and providing valuable insights to support our sales and marketing efforts.
• Your role will involve working closely with cross-functional teams, conducting market research, and providing product demonstrations to clients.
• The ideal candidate will have a strong technical aptitude, a passion for technology, a keen eye for detail, excellent communication skills, a passion for delivering exceptional customer experiences, and enjoy working in a fast-paced and collaborative environment.

Principal Accountabilities

• Develop a deep understanding of our product offerings, features, and benefits.
• Stay updated on industry trends, competitive landscape, and customer needs.
• Collaborate with product management and engineering teams to provide feedback and insights for product enhancements and new features.
• Conduct market research to identify customer requirements, market trends, and potential opportunities for product development.
• Assist in the creation of sales and marketing materials, including product presentations, brochures, and technical documentation.
• Assisting with the development of Infinion product plans.
• Conduct product demonstrations and deliver presentations to prospective clients, effectively showcasing the value and benefits of our products.
• Provide product training to internal teams, including sales representatives, customer support, and other stakeholders as needed.
• Making helpful product recommendations and suggestions to increase revenue.
• Collaborate with the sales team to understand customer needs, address inquiries, and provide technical expertise during the sales process.
• Support the development and execution of product launch strategies, including coordinating product releases and marketing campaigns.
• Gather and analyse customer feedback to identify areas for improvement and recommend solutions to enhance the product experience.
• Maintain up-to-date product knowledge and certifications, attending training sessions and industry events as required.

Requisite Qualifications And Experience

• A Bachelor’s Degree in a related field, such as Marketing or Business, or a Technical field, like engineering or computer science.
• Proven 3 years of experience in a similar role, preferably in the technology or software industry.
• Strong technical aptitude and ability to quickly grasp complex product concepts.
• Strong analytical and problem-solving skills, with the ability to analyse data and make data-driven recommendations.
• Ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization.
• Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.
• Familiarity with product management methodologies and product lifecycle.
• Extensive experience in retail, sales, or customer service would be advantageous.
• Proficient in using productivity tools, such as Microsoft Office suite.

Key Competence & Behavioural Expectations:

• Excellent interpersonal and communication skills, both written and verbal
• Ability to build and maintain strong client relationships.
• Ability to work under pressure and meet strict deadlines.
• Strong understanding of the product features, including specification, performance, and technical capacity.
• Ability to remember critical details like product features and specifications.
• Ability to articulate product features and conduct demonstrations that are engaging and inspiring.
• Effective time management and ability to prioritize tasks in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities to address client needs and challenges.
• High work ethic and Excellent attention to detail and organizational skills
• Ability to work independently and as part of a team, collaborating with internal departments to meet client requirements.
• Adherence to confidentiality protocols and demonstration of integrity in handling client information
• Flexibility and adaptability to adjust strategies based on market trends and client feedback.
• Strong negotiation and persuasive skills to secure contract renewals and address client concerns