Receptionist at Mulligan Hotel

Mulligan Hotel is proudly affiliated with a private Nigerian Group of Companies that operates in diverse industries, including retail, hospitality, and property businesses. As part of this esteemed group, Mulligan Hotel represents a significant player in the hospitality sector, contributing to the group’s overall success and commitment to delivering exceptional services in various sectors. With a focus on excellence and customer satisfaction, Mulligan Hotel upholds the values and standards of the group, providing guests with a memorable and fulfilling experience during their stay.

Title: Receptionist

Location: Yaba, Lagos

Employment Type: Part-time

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
• Assist guests with inquiries, requests, and reservations, both in person and over the phone.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Handle cash and credit card transactions accurately and securely.

Requirements

• Candidates should possess a Bachelor’s Degree / HND / OND qualification.
• 2 – 5 years work experience.
• Previous experience in a customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficient in using hotel management software and standard office applications.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts, including weekends and holidays.
• Fluency in multiple languages is a plus.

Experience:

• 1 to 2 years’ experience as a Receptionist in a full-service hotel preferred.

Deadline: 4th August, 2023.

How to Apply: Interested and qualified candidates should send their CV in MS Word or PDF Format to: [email protected] using “Receptionist” as the subject of the mail.

Note: Only qualified Candidates would be shortlisted.