Company Info
Nugget Continental Hotel & Tours Limited is a developing hospitality business that is being reorganized by the human resources division and is located in Birnin-Kebbi, Kebbi State, Nigeria.
Title: Receptionist
Location: Birnin Kebbi, Kebbi
Employment Type: Full-time
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Requirements
- High School Diploma or equivalent.
- 1 – 5 years work experience.
- Guest/customer relations experience, preferably in a hospitality environment.
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills.
- Administrative skills.
- Excellent communication and organizational skills.
- Flexible regarding work schedules.
- Ability to respond appropriately to diverse customers and guests.
- Effective verbal and written communication skills.
Deadline: 17th June, 2023.
How to Apply: Interested and qualified candidates should send their Cover Letter, CV and current Passport as one file to: [email protected] using the Job Title as the subject of the mail.