Receptionist/Front Desk Officer at KELRICH Hotel

The KELRICH Hotel is a modern luxury lodging in the centre of Maiduguri, Borno State, offering a premium experience with a lovely combination of affordability and comfort. Our hotel is strategically located and offers easy access to various sections of the Maiduguri city via well-connected road networks. We guarantee that our guests’ stay is suited to their tastes by offering a range of accommodation options such as studio, deluxe, executive rooms, and suites. We also have a contemporary restaurant where numerous excellent dishes are given to enhance our guests’ eating experience. Our goal at KELRICH Hotel is to give our guests with a pleasurable and cost-effective stay in Maiduguri.

Title: Receptionist/Front Desk Officer

Location: Maiduguri, Borno

Employment Type: Full-time

Industry: Hospitality

Overall Description of Duties

• The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.
• Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.
• The hotel receptionist must be trustworthy and able to work well with little direct supervision.
• The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.

Key Responsibilities

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as arranging travel and providing information about local amenities and attractions.
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits.
• Any other task assigned.

Requirements and Skills

• Bachelor’s Degree in Hospitality Management or suitable equivalent
• 2+ years experience working in a hotel receptionist or guest services role
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organizational skills
• Excellent organizational and time management skills.

Deadline: 20th October, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online