Company Info
RIGO Microfinance Bank is a financial institution that specializes in providing services to micro, small, and medium enterprises. Our wide range of products and services includes group loans, SME loans, consumer lease finance, retail lease finance, education support loans, and much more. We are committed to supporting the growth and success of businesses in the microfinance sector.
Title: Recovery Officer
Location: Lagos
Tasks and Responsibilities
- Handle customers questions or complaints.
- Negotiate payoff deadlines and payment plans.
- Build trust with debtors.
- Identify gaps in the system and recommend solutions.
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines or payment plans.
- Investigate and resolve discrepancies.
- Create trust relationships with debtors when possible to avoid future issues.
- Update account status and database regularly.
- Alert superiors of debtors unwilling or unable to pay when necessary.
- Comply with requirements when legal action is unavoidable.
Requirements and Skills
- Minimum of a B.Sc in any field is preferred for organizational abilities and attention to detail.
- 1 – 2 years experience as a recovery officer.
- Proven experience as debt collector.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements.
- Working knowledge of MS Office and databases.
- Excellent communication and people skills.
- Apt in negotiating and persuading.
- Ability to be polite and compassionate without lacking confidence.
- Must reside around AJah, Awoyaya, Ibeju Lekki axis.
Deadline: 30th August, 2023.
How to Apply: Interested and qualified candidates should send their Resume / CV to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted candidates would be contacted.