Relationship Manager at iRecharge

iRecharge is a Fintech/Utility Bill Payment Platform. Our focus is simplicity, accessibility, and convenience.

Title: Relationship Manager

Location: Lagos

Employment Type: Full-time

Responsibilities

• Manage relationships with the DISCO and key stakeholders.
• Client Relationship Management:
  • Develop and maintain strong relationships with new and existing clients.
  • Understand clients’ financial goals and provide customized solutions.
  • Act as the primary point of contact for client inquiries, concerns, and escalations.
• Product Knowledge:
  • Stay updated on the organization’s products, services, and features.
  • Educate clients on the benefits and usage of Fintech products.
  • Identify opportunities to cross-sell and upsell products based on client needs.
• Onboarding and Training:
  • Assist clients in the onboarding process, ensuring a seamless experience.
  • Provide training sessions to clients on using Fintech platforms and tools effectively.
• Risk Management:
  • Assess and mitigate risks associated with client accounts.
  • Monitor transactions for potential fraudulent activities and report any suspicious behavior.
• Customer Retention:
  • Implement strategies to enhance customer retention and loyalty.
  • Proactively address and resolve client issues to ensure high satisfaction levels.
• Collaboration:
  • Collaborate with cross-functional teams, including Sales, Operations, and Product Development, to address client needs and improve overall customer experience.
• Market Research:
  • Stay informed about industry trends, competitor products, and market developments.
  • Provide feedback to the management team for product and service enhancements.
• Reporting:
  • Generate and analyze reports related to client engagement, satisfaction, and key performance indicators.
  • Present insights and recommendations to the management team.

Education Qualifications, Experience, Skills and Competencies

• Bachelor’s Degree in Business, Finance, or a related field.
• 2+ years relevant work experience.
• Proven experience as a Relationship Manager or similar role in the financial industry.
• Strong understanding of financial products, investment strategies, and Fintech trends.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a focus on delivering exceptional service.
• Ability to analyze data and provide insights for client improvement.
• Proficient in using CRM tools and other relevant software.
• Certification in Relationship Management or Financial Planning is a plus.

Application Closing Date
1st July, 2024.

How to Apply
Interested and qualified candidates should submit their updated CV as a PDF file to: [email protected] using “Relationship Manager – Lagos” as the subject of the mail.