Relationship Manager at iRecharge Tech

iRecharge Tech. Innovations is a dynamic Information, Communication, and Software Technology firm committed to revolutionizing the technological landscape of Africa. Our mission is to deliver exceptional value to our clients by leveraging innovative and cutting-edge technology solutions. With a deep understanding of world-class technology, we specialize in designing, implementing, and supporting transformative solutions in various areas, including web and mobile applications, software development, service and storage systems installation, networking technologies, and technology procurement. At iRecharge Tech. Innovations, we recognize the pivotal role technology plays in driving success, and we are passionate about attracting and nurturing exceptional talents to propel our business and achieve operational excellence. Our team combines expertise in diverse technological fields with a dedication to staying at the forefront of advancements. By blending our knowledge and passion, we empower our clients to unlock their full potential and achieve their business objectives. We are driven by a burning passion to contribute to the growth and advancement of Africa’s technological landscape through continuous innovation and the delivery of top-notch solutions.

Title: Relationship Manager

Location: Ilorin, Kwara

Job type: Full-time

Coverage Areas: Kwara State.

Job Summary

• Relationship Manager will be a professional responsible for developing and maintaining strong customer relationships, both within the company and with outside clients.
• The candidate will be good at seeking out new business opportunities for the company with the Electricity DISCO within his coverage area as well as acquiring and retaining merchants whose transactional volume is expected to boost the organization’s bottom line.

Job Description

• Acquisition, retention, and management of Merchants.
• Manage relationships with key stakeholders within the electricity DISCO and other service providers.
• Identify challenges that may limit collections, volumes and seek ways to resolve them.
• Forward upselling and cross-selling opportunities to the sales team.
• Gain solid knowledge of competitors and their marketing techniques.
• Serve as the lead point of contact for the company within coverage areas.
• Drive adoption of company solutions in an efficient and cost-effective manner
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Assist with challenging client requests or issue escalations as needed.
• Initiating and coordinating business development initiatives geared towards the growth of the Merchant network.
• Report and track the performance of the premium Merchants.
• Responding to Merchant queries within the agreed turnaround time.
• Maintaining the Merchant’s Database to ensure up-to-date and accurate information.
• Ensure the company’s average monthly collections target is always exceeded.

Education Qualifications

• Bachelor’s Degree in Business Administration, Social Sciences or other related discipline.

Personal Specification:

• Track record of working with different stakeholders, leading small to medium teams, marketing and customer service.
• An excellent understanding of agency banking and the POS Business is a plus. Candidate should have excellent communication skills and an aptitude for fostering positive relationships.

Deadline: 12th July, 2023.

How to Apply: Interested and qualified candidates should submit their updated CV as a PDF file to: [email protected] using the Job Title as the subject of the email should be Relationship Manager.