Company Info
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
Title: Relationship Manager, Premier Banking
Job Identification: 207
Location: Ahmadu Bello Way, Victoria Island – Lagos
Job Schedule: Full time
Reports to: Regional Manager, Premier Banking
Job Purpose
- To deliver high quality service while selling the bank’s products and services and implementing customer retention approach to managing client relationships to enhance product sales and new client growth targets.
- To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
- Work with EDC to provide wealth management services to customers.
Job Context
- This position is responsible for driving the Premier Banking Business downstream and reaching out and interacting with Premier Banking Customers.
Key Responsibilities
Business and Financial performance:
- Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Premier Banking products and services by keeping up to date with related developments.
- Strong understanding of economics and financial markets, focusing on the fixed income and equity space, as well as developments and trends in the global wealth management sector
Customer Excellence:
- Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
- Implement and embody the bank’s RACE-IT culture and principles when dealing with customers
Leadership and people management:
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player – collaborates with other RMs within the segment for increased productivity.
- Work closely in line with the Branch & Operations Team to deliver exceptional customer service
Process, control, and operational performance:
- Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.
Strategic initiatives:
- Implement the communicated strategic initiatives that will create business growth
Job Profile
Experience & Qualifications:
- At least 5-year experience in a consumer banking-based line of business.
- Bachelor’s Degree
- Previous Sales experience is an added advantage
Skills, Capabilities & Personal attributes:
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills.
Deadline: 20th February, 2023
How to Apply: Interested and qualified candidates should Click Here to apply online