Restaurant Customer Service Representative at Quick Service Restaurant – WorQulture

WorQulture – Our client, a top-notch Quick Service Restaurant, is recruiting to fill the position below:

Job Title: Restaurant Customer Service Representative

Location: Benin City, Edo

Employment Type: Full-time

Job Description

• We are in search of an experienced and enthusiastic customer service representative who will be responsible for communicating with business customers and assisting them with various requests and resolutions.
• Work hours: morning shift 9am – 6pm and evening shift (2pm – 11pm)
• Work days: Monday- Sunday (One weekday off)

Responsibilities

• Direct requests and unresolved issues to the designated resource and ensure requests are fulfilled.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Customer Service Manager Daily.
• Devise and implement means to collect feedback on our meals and service from customers.
• Report to the Customer service Manager daily on all status of customer service inquiries handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
• Receive and process orders/requests and deliveries via social media, e-commerce platforms, and phone calls
• Update menus accordingly on all e-commerce platform/website
• Any other duties assigned.

Requirements

• Bachelor’s Degree in any related field
• Minimum 2 years of experience in customer service, preferably in a QSR or hospitality environment.
• Excellent communication and interpersonal skills
• Ability to handle difficult situations calmly,
• Strong attention to detail, and proficiency in using point-of-sale (POS) systems.

Application Closing Date
20th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.