Sales and Customer Success Manager at The Greytar Company

At The Greytar Company, we specialize in providing top-notch printing and branding solutions. Our mission is to help businesses and individuals bring their ideas to life through high-quality print products and creative branding services. We are seeking a dedicated Sales and Customer Success Manager to join our team and drive sales growth while ensuring client satisfaction.

Job Title: Sales and Customer Success Manage

Location: Yaba, Lagos

Employment Type: Full Time

Job Description

• As a Sales and Customer Success Manager, you will be the primary point of contact for our clients, responsible for converting leads into sales and ensuring they receive the best possible service and support.
• Your role involves understanding their needs, offering tailored solutions, and driving customer satisfaction and retention.

Key Responsibilities

• Lead Conversion: Convert leads into sales by understanding client needs and offering tailored solutions.
• Customer Support: Respond to customer inquiries, resolve issues promptly, and provide technical support for our printing and branding services.
• Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their needs and ensuring their satisfaction.
• Account Management: Monitor client accounts, track order history, and identify opportunities for upselling and cross-selling additional services.
• Feedback Collection: Gather feedback from clients and collaborate with internal teams to improve our services.
• Churn Reduction: Proactively identify at-risk clients and develop strategies to retain them.
• Reporting: Generate and analyze customer success metrics and reports to provide insights and recommendations for improvement.

Required Qualifications

• Proven experience in a sales, customer success, account management, or customer support role, preferably in the printing or branding industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in customer success management software and CRM tools.
• Analytical skills to assess customer data and provide actionable insights.
• Bachelor’s Degree with 2 – 3 years experience.

Preferred Skills:

• Sales and persuasion skills
• Data management
• Strong attention to details
• Organization and time management
• Communication
• Strong problem-solving skills and a proactive approach to customer issues.
• Ability to work collaboratively with cross-functional teams.
• Passion for customer success and a track record of achieving high customer satisfaction rates.

Benefits

• Competitive salary.
• Professional development opportunities and support for continuous learning.
• Collaborative and inclusive company culture.

Application Closing Date
3rd August, 2024.

How to Apply
Interested and qualified candidates should send their resume and a cover letter outlining their qualifications and experience to: [email protected] using the Job Title as the subject of the mail.