Company Info
Mid sized business
1 to 50 Employees
Nomba, originally known as "Kudi.ai," is a chatbot that answers to money demands on social media platforms. Since then, Nomba has expanded to allow private businesses to function as neighbourhood banks, providing basic financial services such as cash withdrawal, transfer, and bill payment to all Nigerians, particularly those in underserved neighbourhoods. Today, we process more than $500 million in payments each month.
Nomba, originally known as “Kudi.ai,” is a chatbot that answers to money demands on social media platforms. Since then, Nomba has expanded to allow private businesses to function as neighbourhood banks, providing basic financial services such as cash withdrawal, transfer, and bill payment to all Nigerians, particularly those in underserved neighbourhoods. Today, we process more than $500 million in payments each month.
Title: Senior POS Associate
Location: Lagos
Employment Type: Full Time
About the Role
- Point-of-sale terminals are essential tools in our efforts to make financial services accessible and affordable.
- We are committed to providing our agents and merchants with exceptional customer experience.
- As a Senior POS Support Associate, you will play a crucial role in delivering quality support to both internal and external stakeholders.
- You will work closely with the POS operations manager, take ownership in improving work processes, and be a key team member.
- To succeed in this position, you will need to have expertise in POS operations and management, as well as advanced knowledge of diagnostic techniques for Android, Linux & RTOS terminals, and a proven ability to provide brilliant and effective issue resolution by applying seasoned problem-solving skills.
Responsibilities
As part of your role, you will have the following responsibilities:
- Work with relevant stakeholders to deploy terminals and provide training on Merchant and agent support.
- Submit weekly activity reports promptly using Zoho CRM Analytics.
- Ensure 100% quality assurance and testing of new terminals during the testing phase.
- Maintain excellent relationships with internal & external stakeholders, and provide timely and top-notch support to issues raised via mail or other work channels.
- Ensure adequate back-office support is provided to Field Support Associates & POS support associates.
- Demonstrate excellent leadership skills.
- Be proficient in using Google Sheets.
- Supervise the configuration and the test of POS devices within one week of their arrival.
- Ensure 100% quality assurance and testing of new terminals during the testing phase.
- Provide 90% issue resolution rate and support to field support associates.
- Implement improved operational measures and policies that promote the optimization of terminals.
- Take ownership of deliverables and business operations with minimal supervision by the Manager.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online