Company Info
Medic aims to enhance community health systems and advance equitably accessible healthcare by developing, using, and growing open-source, inexpensive digital health solutions in partnership with communities, governments, and implementers. In our ideal future, universal health coverage is a fact and health is a guaranteed human right. Health professionals are supported while they care for their neighbors.
Title: Service Designer
Location: Remote
Job Type: Full Time
Department: Programs
Job Description
- The primary role of a service designer is understanding the needs of our users and partners, identifying their gaps, strengths, and opportunities.
- As systems-thinkers, service designers craft an improved overall vision for the community health system and Medic’s role within it.
- As empathizers, they help select the best tool for the user, determine the information that is most important to them, and create workflows that can be adopted into daily practice and make a meaningful impact.
- Service Designers have a high degree of empathy and experience in marginalized settings; they use human-centered design methodologies to conduct qualitative fieldwork to inform the design and direction of projects that inform our core product.
- Designers advocate for what is important to our users and will conduct feedback sessions on new aspects of the product. Using their expertise in human-centered design processes and deep familiarity with participatory methods, they coach other teammates and build the capacity of our open-source community in applying design methods and configuration best practices to their projects
Key Responsibilities
Deliverables for Partners – 70%:
Aligning workflow to global and Medic standards:
- Conducting desk reviews on use case or country protocols and standards
- Developing impact metrics for new use cases
Eliciting user requirements:
- Conducting HCD activities with partners and users
- Developing user personas
- Writing user stories to document user and partner needs
- Documenting current system
Designing high-impact workflows:
- Brainstorming and iterating upon solutions to user needs (workflows and feature requests) with Medic team, partner, and users
- Designing workflows and features strategically to take Medic’s toolkit forward
- Producing project specifications with tech lead (sketches, mockups, XLS, nitty-gritty)
Ensuring system is useful:
- Conducting UAT on current product and mockups for new features and relaying feedback to product team
- Providing post-deployment support to PMs in evaluating whether system meets expectations
- Use data insights for iterations or future projects
Setting partnerships up for success:
- Providing LOE design estimates
- Producing early-stage sketches to describe possible workflows
- Informing appropriate tool selection
- Represent Medic in working groups, events, conferences, and health forums
- Contribute to conference abstract writing and research material
Deliverables for CHT – 30%:
Informing product design with user insights:
- Conduct early-stage investigation into feature requests, user stories and potential workflows to help inform our prioritization and roadmap
- Support the UX Researcher in evaluating appropriate solutions, and inform proposed changes to the product from across regions
Building capacity of our open-source community:
- Document our process and build frameworks, and share our favorite design methods with our open-source community
- Keep our global user personas up to date, and develop new ones as they are introduced into our roadmap
- Produce use case memos and guidelines for our workflows; evaluate workflows for their alignment to Medic’s design process, impact metrics and global standards
- Understand how our tools are being configured by our team and partners, share best practices, and guide others in configuring for both optimal user experience and impact.
You are
- A passionate design thinker with 5 or more years of relevant work experience including planning and leading human-centered design activities in remote communities in Africa and/or Asia
- A systems thinker who is able to drill down into the details
- Hands-on: a natural tinkerer, creator and maker. If you can’t find the right method for the job or context, you’ll make your own
- Comfortable with technology and a quick learner
- Empathetic and driven by a desire for deep understanding
- An experienced, intuitive facilitator. You’ll know it if your workshop isn’t resonating and you’ll have no problem making a new plan on the spot
- Passionate about healthcare being delivered as a human right
- Committed to partnership with poor and marginalized communities
- Have a strong understanding of the ehealth / mHealth ecosystem, especially those serving community health systems
- Experience in public health programming and practice
- Able and willing to work in a fast-paced, demanding, and sometimes unstructured environment
- Demonstrate a history of delivering high-quality results on schedule
- A savvy and intrepid traveler, excited and able to navigate both big, bustling cities, as well as remote, rural locations
- Willing and able to travel to field sites ~30% of the time.
- An excellent communicator who has worked with diverse teams and cultures, and is able to accommodate flexible working hours to connect across time zones
- Fluent in French and English
- Have a valid passport to travel internationally
- Candidates must have valid authorization to work in the region without requiring sponsorship.
The Team:
- Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
- Exposure to a diverse team: over 15 different nationalities
- Opportunities for global travel: all team meet-up + functional team meet-up + field visits.
Why Medic?
Purpose & Impact:
- Ability to create and see real impact in your work
- Freedom to take initiative and innovate, bonus of an agile, small team
- Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector
Work / Life & Growth:
- Generous leave time: vacation, maternity/paternity, bereavement, & sick days
- Professional development funds & opportunities + 5 days off for prof dev
- Home Office Set up Stipend.
- Flexible, remote schedules.
Deadline: 23rd June, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online
Note: We will be reviewing applications on a continuous basis, and the position may be filled prior to the application deadline. We encourage interested candidates to apply as early as possible.