Service Desk Specialist at NEC West Africa

NEC West Africa is a provider of cutting-edge solutions, catering to various sectors such as government, telecommunications, mobile network operators, network service providers, and enterprises. Our offerings encompass a comprehensive and tightly integrated range of solutions covering infrastructure, safety, communications, and digital services. We take pride in delivering carrier-grade solutions with enterprise-class services, maintenance, and support to ensure optimal performance for our valued clients.

Title: Service Desk Specialist

Location: Lagos

Employment Type: Full-time

Key Responsibilities

• Generate Access Reference for all activities to be carried on all managed sites.
• Validate Access Reference for any/all proposed activities to be performed on managed sites.
• Regular engagement with Project Management and other teams to ensure all special projects and emergency jobs gets approved Refs as fast as possible.
• Engage with customers and teams to ensure all approved jobs are executed on schedule.
• Notify stakeholders of approved Access Refs, approved planned activities for jobs to be performed on-site, i.e., active/passive.
• Circulation of planned jobs performed on managed sites daily, weekly, and monthly.
• Circulation of access issues captured/logged on the Ticketing Tool for all managed sites.
• Analyze and report all planned/unplanned/emergency jobs & activities performed on all managed sites, daily, weekly, and monthly.

Experience & Qualifications

• B.Eng / BSc / HND in Mechanical / Electrical / Electronics Engineering, Civil, Agric, Chemical, Petroleum Engineering, Computer Science, Physics Electronics, and other related field.
• 1 – 3 years of hands-on experience in telecoms, tele-traffic environments, and customer relations.

Competencies:

• Have relevant knowledge of Power supply equipment, i.e., ATS, Generator, Rectifier, etc.
• Knowledge of alternative Energy/source of power will be an added advantage.
• Must know how to use Network Management Tool.
• Strong analytical thinking and creatively solving problems.
• The individual needs to be flexible, able to work under pressure and to deadlines, well organized and professional with a real proactive attitude.
• Candidate must possess good interpersonal relationship skills.
• Ability to multi-task in time conscious environment.
• Have relevant IT skills in MS Office applications.
• Should be able to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and correctness.
• Show willingness and ability to learn, improve and adapt if required.

Deadline: 28th July, 2023.

How to Apply: Interested and qualified candidates should send their CV and a Covering Letter (applying for the role) to: [email protected] using the Job Title as the subject of the mail.