Latest Vacancies at Shell Petroleum Development Company

• Technical Data Management & Workflow Support is responsible for managing a wide range of petroleum engineering data and information. This includes among others identifying the user needs regarding applications, data and analysis, providing workflow and application support to the Development Wells and Exploration (DWE) user community.

What is the role?

• If you are seeking for a unique opportunity to blend IT and core business skills in a technically challenging work environment which encourages innovation while delivering assigned tasks, this could be your chance. The TDM&WF team aggressively pursues new ways of embedding information towards the achievement of the Group’s energy ambition. It encourages and reward business focus, collaboration, external focus, support to others and learning from successes and failures.

This position provides quite some unique and exciting opportunities:

• Exposure to / interaction with business, functions and IT leadership.
• Work in a team of other specialists, listen and build new ideas, not working solo.
• Likely to be embedded within the business or business proximate location.
• Deploys standard information management approaches, methods and methodology.
• Business environment with the need to come up with innovative data solutions.
• External focus, keeping abreast on information management technology in industries.
• Work activities power of analysis and proven deep technical skills.
• Long term impact, making innovative technologies and new ways of working in a specific area of expertise.
• Operates in line with established information management policies and procedures.

Accountabilities:

The incumbent will be accountable for the following:

• Provide top quartile workflow and application support to the DWE user community for specific workflows, logging user support requests according to agreed standards and procedures and resolving those requests within the agreed service delivery timelines.
• Focus on improving end-user productivity and enhanced use of current technologies in the Petroleum Engineering field, covering industry standard applications (e.g. Petrel, ArCGIS, Techlog, CDS, Openworks, EDM etc) and Shell proprietary applications (nDI, Geosign, WellVantage etc).
• Collaborate with other Applications & Workflow teams across Shell to deliver on new Application releases.
• Proactive deployment of approved technologies and related best practice Workflows.
• Document workflows from local and frequent use of deployed technologies and share with global teams for re-use or/and adoption.
• Carry out testing, validation, and deployment of new systems/upgrade of existing ones for all DWE applications.
• Champion roll-out of new application releases, carry out user acceptance tests, and training of staff for any new releases, including, data migration and other transition effort.
• Improve application portfolio on the medium to short term by identifying functionality gaps and bugs and help remediate working with the global software team to deploy new application releases and urgent bug fixes.
• Comply with required Information Risk Management (IRM) processes and controls.
• Ensure that DWE staff are empowered to optimize the use of available technology through the provision of effective workflow/application training as required.

What we need from you?

Staff in this position typically has at least five (5) years working experience in Integrated Gas & Upstream business in addition to the following:

• A university degree in a Technical Discipline such as Engineering or Physical Sciences. Strong IT bias/background as a Petroleum Engineer will be an added advantage.
• 5+years’ work experience in Workflow / Application Support and Project Delivery.
• Technical Capabilities – IT/ Subsurface & Wells professional with an affinity for inspiring productivity and broad Integrated Gas & Upstream experience.
• Knowledge of Integrated Gas & Upstream business processes and associated IT environment is a key requirement. Experience working in multi-disciplinary teams/projects and consultancy skills will be an added advantage.
• Ability to work effectively and manage relationships with senior business leaders, peers and subordinates in a cross-cultural environment.
• Positive attitude committed to meeting deadlines and delivery against targets and sound communication skills.
• Work effectively with others and lead resolution of technical business and IT issues across exploration and geophysics disciplines with minimal technical supervision.
• Strong drive to identify and drive delivery of efficiency improvement initiatives to reduce cost and save time.

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As a Lead Service Management Analyst you are to:

IT Service Desk

• Manage IT Service Desk Operations
• Drive improvements in the SD teams performance to enable higher First Call Resolution – KPI’s monitoring, Call Management, Operations reporting, Customer Survey reporting.
• Ensure Service Management (SM) processes and differentiation are embedded in SD staff daily activities, including setting expectations with users including Management of customers’ queries/escalations

Contract management

• Ensure smooth integration with infrastructure, business, application, and supplier support teams for effective and efficient delivery of support services.
• Management of the orders through SNEPCo IT Hardware Procurement Contract
• Manage Contract performance, HSSE Compliance
  Stakeholder Management – OEM, OEM Partners, Supply Chain, Vendor services

Request/Asset Management

• User/Functional Account Management
• Shared folder Access Management
• Stock management.
• Management of End-user requests for global or local services using Service Management tools
• Procurement of PCs, accessories, and Consumables in liaison with the Procurement Team, Contracting Team, Third Party Vendors as well as OEM (HP)
• Drive the process of Cost rationalization with regards to usage of IT assets and accounts across SCIN
• Management of Joiners, Movers, and Leavers in line with the IT On/off -boarding process
• Management of Client Access Refresh (CAR) process including disk wipe of retired PCs
• Provision / Deployment of IT Assets, Accessories and Consumables for End-User utilisation, in line with defined Service Level Agreements (SLAs)
• Maintenance of Inventory of all deployed/retired and in store IT Consumer Services Assets in various locations

Change Controls/Management

• Overall Change Management Coordination
• Ensure adherence to processes by monitoring the teams for compliance to controls- Interface with Project team for large overarching changes.
• Log Change & Release tickets in Service Management tool  when requested by application / project / infrastructure teams ensuring mandatory information is captured.
• Join Global Change Advisory Board (XCAB) meetings and bring results back into local CAB.
• Work with Operations Landscape Manager to create Release Schedules and changes as needed, incorporating various Project, Infrastructure, Freeze, and Disaster Recovery activities.
• Controls Management- Ensure evidence for approvals are maintained and stored in relevant SharePoint locations.
• Act as focal point for internal and external audits with regards to Change Management processes- Responsible for planning and coordinating evidence gathering and providing to audit testing team.
• Address actions for findings from audit

What we need from you?

• Minimum of 5 years of Service management (ITIL) experience
•  Experience with call-logging systems (e.g. Service Now)
• Excellent customer-facing, interpersonal and communication skills
• Ability to deal with business and IT management at all.
• Possess ITIL Certification will be an added advantage