Specialist, Project Support at IHS Towers

Job Description

• As Specialist, Project Support you will support timely execution and delivery of retrofitting and upgrade projects.

Key Roles & Responsibilities

• Act as coordination/ facilitation point between project teams, contractors, and regional operations teams.
• Track and review project progress and tasks to ensure deadlines are met.
• Liaise with the regional Project Support Specialists and vendors to ensure approved assets are deployed on time and meet regional requirements.
• Assist in requirements gathering to aid project planning.
• Monitor network performance (pre-infrastructure uplift) against expectations (post-infrastructure uplift) and adjust as required.
• Support post-implementation issues on deployed assets and follow up with vendors for timely resolution.
• Update and maintain accurate database of deployed assets.
• Ensure regional teams obtain vendor documentation and sign-off (Job Completion Certificate) for completed work.
• Convey access ref requests from vendors to NOC and ensure job work orders are approved by Field Service Engineers, Field Operations Team Leaders, and other relevant stakeholders.
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
• Prepare and submit reports to the Manager, Project Support & Delivery on all matters pertaining to job area.
• Manage relationships with partners/vendors.
• Perform other tasks and duties as assigned by the Senior Manager, Asset Management.

Functional Competencies:

• Project Management
• Workload Management
• Network Operations Management
• Stakeholder Management
• Problem Solving
• Integration Management

Behavioural Competencies:

• Collaboration & Teamwork
• Analytical Thinking

Qualifications

• Bachelor’s degree in Telecommunications Engineering or related discipline.
• Professional certification, e.g. PRINCE2, PMP, etc, will be an asset.
• +5 years’ relevant work experience.