Support Engineer at MegaMore Wireless Broadband

MegaMore Wireless Broadband is a comprehensive service provider, encompassing roles as an Internet Service Provider (ISP), Managed Service Provider (MSP), System Integrator (SI), Bandwidth Aggregator, and Security Solutions Provider. Our extensive range of services includes Internet connectivity, managed connectivity, desktop support, security and surveillance systems, access control systems, Internet as a Platform (IAAP), Platform as a Service (PAAS), IoT systems, SMART home solutions, cloud services, and software development.

Title: Support Engineer

Location: Kano

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

• Report to the Head of Department.
• Respond to client complains in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications

• Preferred: B.Sc (or equivalent) in Computer Science.

Certifications:

• MTCNA and OR CCNA is preferred.
• MCP is preferred.

Experience:

• 1 – 4 years work experience.
• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Deadline: 21st August, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online