Company Info
Willers Solutions – We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.
Title: Support Engineer
Location: Lagos
Responsibilities
- Provide technical support service via phone, email, and other channels as required to clients.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper follow up and closure of all pending tickets.
- Interact with customers to provide and process information in response to complaints and inquiries.
- Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).
- Report to the Head of Department.
- Respond to client complains in a proper and professional manner.
- Should maintain a high level of personal responsibility.
- Abide and apply the rules and regulations of the department and the company as a whole.
- Responsible for achieving any assignment given by the Manager.
- Keeping up to date with departmental and company notification via Emails, notice board and other mediums.
- Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
- Basic routing & switching knowledge.
- Basic RF knowledge.
- Ability to resolve problems remotely.
Requirements
- Preferred: B.Sc / HND in Computer Science
- 2 years’ work experience.
- A previous experience in support or IT department.
- Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss
Deadline: Apr 16, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.