Company Info
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Title: Team Lead, Digital Collections, CHNW Business Support & Resolution (BS&R)
Job ID: 80412176_80370968
Location: Lagos
Job Type: Full-time
Business Segment: Group Functions
Job Description
- To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions.
- To manage debt recovery in the Bank’s lost accounts portfolio
- To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions
- To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted.
Qualifications
- First Degree
Experience
- Minimum of three years experience in a bank collections & recoveries center
- Minimum of three years experience in a retail credit and collections environment in a supervisory capacity
- In-depth knowledge of the collection process in order to lead the team.
- Sound knowledge of the Bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.
- Good knowledge of Digital collections solutions
- Must have developed or must have been part of a team that developed a digital solution
- Working knowledge of MS Office suite with emphasis on MS Excel.
Behavioral Competencies:
- Interpreting Data
- Tackling Business Challenges
- Team Working
Technical Competencies:
- Data Management
- Collections
- Recoveries
- Systems Design
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online