Technical Customer Support at Vivid-Tech Solutions and Services

Vivid-Tech Solutions and Services is Nigeria’s foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested subscribers to our services use ourspecial alerts and notifications. In today’s global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.

Title: Male Technical Customer Support

Location: Surulere, Lagos

Employment Type: Full-time

Responsibilities

• General IT Knowledge.
• Network Management: Set-up, Configuration and Support
• Server Administration
• Ensure prompt response to customers’ requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/enquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
• Provide firstlevel technical support services.
• Monitor and maintain customer database servers.

Requirements

• Candidates with OND / HND / B.Sc qualification can apply
• Minimum of 1-2 years of work experience.
• A male is required.
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.

Deadline: 22nd May, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.