Company Info
Mwanga is a prominent provider of tech-driven business assistance and debt recovery services with a mission to become the principal extension of international teams in Africa. With a small agile team, we began our pilot operations in 2018 and have expanded remarkably since then in terms of outcomes and team building among important actors for recovery in Nigeria. We provide business support to companies with the goal of assisting them in scaling up through creative and ethical technological solutions. The top lenders in Africa rely on us to pay off their unpaid loans and expand our influence. We offer a variety of services, including data analysis, virtual assistant services, debt collection, telemarketing, call center outsourcing, and customer support.
Title: Tele-Collection Officer
Location: Lagos
Employment Type: Full-time
Job Description
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queries and escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly
Requirement / Specification
- Candidates should possess an OND / HND / B.Sc
- Previous experience in tele-collectionsorCustomer Service will be an added advantage
- Post-Nysc
- Not above 33 years
- Convincing and resolving customer issues.
- Effective at negotiating.
- Proximity to Maryland is a key factor for selection
- Strong Written, Communication, and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language
- Agile, Teachable and willing to learn
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strong Listening skills
- Persuasive, sales/marketing, and analytical skills will be an added advantage
Salary
N50,000 – N70,000 / Month.
Deadline: 30th June, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Tele-Collection” as the subject of the email.