Telesales Customer Experience Officer at Ruff ‘n’ Tumble

Ruff ‘n’ Tumble is an Indigenous premium brand for quality children’s clothing, shoes, and accessories. The brand was founded in 1996 as a solution to the unavailability of quality kids’ clothing and to showcase the possibilities that abound in Nigeria. We are thought leaders in retail fashion and the kids’ fashion space, creating well-tailored garments that are fun, on-trend, and colorful; giving children extreme confidence when worn.

Job Title: Telesales Customer Experience Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• The Telesales Customer Experience Officer is responsible for driving customer satisfaction and revenue growth through effective outbound sales and customer service.
• This role requires exceptional communication skills, a strong understanding of the company’s products or services, and a passion for building lasting relationships with customers.

Responsibilities

• Outbound Sales: Actively reach out to potential customers through phone calls to introduce the company’s products or services and generate new business opportunities.
• Customer Service: Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Sales Process Management: Manage the entire sales process, from qualifying leads to closing deals, ensuring a smooth and efficient customer experience.
• Relationship Building: Build strong relationships with customers by understanding their needs and providing tailored solutions.
• Data Management: Maintain accurate and up-to-date customer information in the CRM system.
• Performance Tracking: Monitor individual and team performance metrics to identify areas for improvement and drive results.

Qualifications

• First degree
• Experience in telesales or call center operations
• Proven track record of achieving sales targets
• 2-4 years of experience in sales, customer service, or a related field
• Excellent communication skills, both verbal and written
• Strong interpersonal skills and ability to build rapport with customers
• Ability to work in a fast-paced, target-driven environment
• Proficient in using CRM and other customer CRMtools

Key Competencies:

• Persuasion
• Problem-solving
• Time management
• Negotiation
• Customer focus
• Resilience

Application Closing Date
6th September, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Telesales Customer Experience Officer” as the subject of the email.