Telesales Executive at CredPal

CredPal is a leading financial technology business that provides a full suite of financial wellness services. Our technology centralises all financial needs, allowing customers to invest, save, trade, and insure seamlessly. Individuals using CredPal overcome traditional financial barriers, increasing confidence in their ability to effectively navigate their financial journey.

Title: Telesales Executive

Location: Lagos

Job Type: Full Time/Hybrid

Level: Junior – Mid Level

Purpose Statement

• We are seeking dynamic and motivated Telesales Executives to join our team. As a Telesales Executive, your purpose is to drive sales and revenue by proactively reaching out to potential customers via telephone. You will play a vital role in promoting our products or services, understanding customer needs, and effectively communicating the benefits of our offerings. Join us in connecting with customers and driving business growth through persuasive and engaging telesales techniques.

Responsibilities

• Conduct outbound calls to prospective customers to sell our products or services.
• Engage with customers to understand their needs and requirements.
• Effectively communicate the features and benefits of our products or services to potential customers.
• Answer customer questions and address any concerns they may have.
• Maintain accurate records of all interactions with customers in the CRM system.
• Meet or exceed daily, weekly, and monthly sales targets.
• Follow up with customers to close sales and ensure customer satisfaction.
• Collaborate with the sales team to identify opportunities for cross-selling or upselling.
• Stay updated on product knowledge, pricing, and promotional offers.
• Provide feedback to management on customer trends, preferences, and competitor activities.
• Continuously enhance your product knowledge and stay updated on industry trends to address customer inquiries effectively and objections.
• Provide feedback to the marketing and product teams on customer preferences, market demands, and competitor activities.

Requirements

• Proven experience as a Telesales Executive or similar sales role, preferably in the financial services industry.
• Strong track record of meeting or exceeding sales targets and driving revenue growth.
• Excellent communication and interpersonal skills with the ability to build rapport with clients.
• Highly persuasive and skilled in objection handling and closing techniques.
• Results-oriented mindset with a competitive spirit and a drive to succeed.
• Strong negotiation and influencing skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in using CRM software and other sales tools.
• Strong analytical and problem-solving skills.
• High level of integrity and professionalism.

Benefits

• Competitive salary package with performance-based incentives.
• Professional development opportunities.
• A collaborative and inclusive work culture that fosters growth and innovation.
• Opportunity to work with cutting-edge products and technologies.
• Supportive and approachable management team dedicated to your success.