User Research Associate at Branch

Branch provides world-class banking services to the mobile generation. Branch is a for-profit socially conscious firm with operations in the United States, Nigeria, Kenya, and India. It uses data science to minimise the cost of providing financial services in emerging nations. We believe that everyone, everywhere, deserves equal financial access. The fast distribution of smartphones provides a chance for the world’s expanding middle class to gain banking access and financial flexibility.

Title: User Research Associate

Location: Lagos

Employment Type: Full-Time

Department: Engineering

Job Overview

• This is a full-time role based in the Lagos office.
• You’ll be working with all teams by gathering feedback and using the data collected to make product recommendations.

Responsibilities

• Conduct end-to-end user research projects using qualitative approaches ( in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys)
• Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Conduct targeted customer connects to investigate specific product issues and bugs
• Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for the creation of the Product Roadmap
• Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
• Coordinate local routine feature/ app testing.
• Conduct market and competitor research.

Qualifications

• Bachelor’s Degree required
• Ability to create and execute SQL queries
• Analytical with excellent attention to detail
• Multi-tasker, organized and methodical
• Excellent problem-solving skills
• You are highly entrepreneurial.
• You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator.
• You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days of sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave – 6 months maternity leave and 3 months paternity leave
• Pension benefit
• Monthly WFH stipend alongside a one-time home office set-up budget
• $500 Annual professional development budget
• Discretionary trips to our offices across the globe, with global travel medical insurance
• Team meals and social events
• Flexible working hours
• Where we work: Remote first, with the option to work in person occasionally

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online