Company Info
Large organization
Airtel Nigeria
200 + Employees
Airtel Nigeria, also known as Airtel Networks Limited, holds a prominent position as a leading telecommunications services provider in Nigeria. With its headquarters located in Lagos, the country’s commercial hub, the company has established itself among the top four mobile service providers in terms of subscribers, boasting an impressive customer base of over 39.8 million. Airtel Nigeria offers a comprehensive range of product offerings, including 2G, 3G, and 4G wireless services, catering to various connectivity needs. Additionally, the company provides mobile commerce solutions, enabling seamless financial transactions through mobile devices. Furthermore, Airtel extends its services to enterprises, offering specialized solutions to meet the communication needs of businesses and organizations. Through its diverse and innovative offerings, Airtel Nigeria continues to play a significant role in shaping the telecommunications landscape in the country.
1). Lead, Automation & Self Service
Location: Lagos
Job Type: Full-time
About the Job
- The role is responsible for developing and managing robust, scalable alternate cheap/zero rated customer self-service channels.
- Focusing on customer empowerment, business intelligence and analysis on alternate channels to ensure increased customer usage and to drive initiatives that increase usage on services available with minimum human interaction.
Responsibilities
- Conceptualization, development and implementation of the self-service applications over Web, IVR & SMS to reduce call volumes into the call center.
- Leverage existing self-service product enhancement & maintenance.
- Highest escalation level in circle in the operational workflow for IT issues.
- Control application design and plan product versions control.
- Develop menu trees for modification and customer experience enhancement on the IVR and USSD platforms.
- Implement changes on the platforms to address product and service changes for IVR, USSD and Web self-care.
- Ensure content across all platforms address call drivers into the call center.
- Overhaul of menus on both IVR and USSD to address audio quality and content.
- Provide options to activate/deactivate services on the IVR.
- Provide clear and concise messages on the channel.
- Ensure menu design will provide ease of usage on the channel.
- Ensure content addresses call drivers into the call center.
- Manage and modify menu trees in line with dynamic market trends.
- Continuously drive usage via BTL campaigns with social media campaigns as lead alongside SMS campaigns (Local language and English) OBD campaigns.
- Creation of accesses for staff to all CRM and Billing applications.
- Validation of users across the business with access to CRM and Billing applications.
- Develop policies which govern modifications and utilization on all self-service applications.
Qualifications
- Bachelor’s Degree in any degree.
- CBAP.
Experience & Skills:
- 5 years working experience.
- CRM & workflow implementation.
- Quality management Skill.
Application Closing Date
Not Specified.
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2). Head, Network Performance
Location: Lagos
Job type: Full-time
About the Job
- Responsible for monitoring, managing and ensuring the optimal performance of Airtel Network and also ensuring the QoS reporting on the network.
Responsibilities
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- Monitor Operations and Maintenance of Network elements.
- Monitor and analyze KPIs on daily basis and make changes to improve QoS.
- Monitor and drive the reduction/elimination of BSS active alarms in the network.
- Track Infrastructure Capacity, Performance Analysis & solution definition.
- Drive the use of various BSS features for improving and optimizing the performance of the network.
- Responsible for any quality/KPI impacting changes introduced to the network or to any to any changes made to methods, processes or procedures, whether internal or external.
- Coordinate team on periodic Performance/Optimization Meetings with MS Partners to review Network KPIs.
- Benchmark the performance of various partners to engender effective competition for continued improvement.
- Ensure the accuracy and integrity of all reports received from MS Partner (weekly/monthly/Quarterly/adhoc/etc.)
- Provide support to MS partners for troubleshooting and resolving BSS alarms [Hardware and Software].
Qualifications
- Bachelor of Engineering Degree (Communication, Electronics, or related fields).
- Sound knowledge of Mobile Network Planning, Optimization and/or O&M.
Experience & Skills:
- Minimum of 8 years in GSM Network performance/Optimization/Planning.
- Minimum 6 Years of Managerial experience.
- Minimum of 8 years experience in Mobile Communication.
- Minimum of 12 years experience in ICT/Telecom.
- Proficiency in RF Optimization tools and procedures and test equipment [ i.e RPNO TEMS, MAPINFO, iManager/M2000, etc.]
- Hand-on experience with Ericsson, Huawei BSS equipment (BTS, BSC) operations and maintenance.
- Analytical, statistical and Presentation skills.
- Sound Excel/Office suits.
- Knowledge of performance management systems/tools.
- Cognate Leadership skills.
- Ability to innovate and deliver value to business at multiple levels will play an important role.
- Ability to manage an outsourcing partner to deliver business solution.
- Ability to motivate and lead.
- Integrity.
- Analytical skills.
Application Closing Date
Not Specified.
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3). Manager, Site Acquisition & Deployment Support
Location: Lagos
Job type: Full-time
About the Job
- To ensure all Sites locations required by the business are acquired on time and within budget
- Prepare relevant reports weekly, contract scoping & management of Site Acquisition vendors and plans in line with management guidelines aimed at providing direction to achieving overall business goals.
Responsibilities
- Good knowledge and understanding of the contract management and ensure governance meeting periodically with vendors for smooth operation of the Site Acquisition vendors.
- Ensures that Site Lease vendors portfolio is properly and accurately managed.
- Ensures that SAQ Contractors portfolio is properly and accurately managed.
- Give impute to legal unit for contract drafting for SAQ and Site Lease vendors.
- Manage minor dispute resolution arising from acquisition and refer complicated ones to legal department for closure.
- Ensure that new acquisitions are done within approved pricing schedule.
- Ensure that renewals of operational sites are done within the agreed escalation as per contract.
- Ensure weekly report of all Site Acquisitions activities and set targets submitted.
- Ensure all CAPEX and OPEX as per Acquisition required by the business is captured with Networks.
Qualification and Experience
- Graduate & Post-graduate Degree in Estate Management, Quantity Surveying, Engineering, professional qualification (NIESV, MNSE, COREN, PMP etc.)
- 8-10 years in FMCG & Telecoms.
Requirements:
- Proficiency in use of Microsoft Excel, Word & PPT Advanced Microsoft Office skills (Excel & PowerPoint in particular) Analytical thinking.
- Application of knowledge.
- Data analysis.
- Research & data gathering.
- Reporting.
- Pricing.
- High level of commitment, teamwork, achieving results, good interpersonal skills
- Result oriented, analytical & leadership skills.
- Detail-oriented with the ability to synthesize large amounts of data, summarize key concepts and articulate appropriately.
- Attention to details.
- Business insight.
- Communication.
- Organizational awareness.
Application Closing Date
Not Specified.
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4). Head, RAN Architecture Planning
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Location: Lagos
Job type: Full-time
Job type: Mid-Senior level
About the Job
- Ensure optimal design of the Radio Access Network (RAN) Architecture across 2G, 3G, 4G and 5G technologies.
- Efficiently plan solutions for RAN projects, compile BoQs accurately and timely process Capex approvals to order the projects. Provide effective technical support during projects implementation.
- Proactively monitor Capacity Utilizations and plan expansions in order to always guarantee the availability of the required capacity headroom and maintain quality voice and data services to the end-users.
Responsibilities
- Track RAN materials inventory and plan utilization in case old stock exists.
- Provide technical support during implementation which includes determining the RFI requirement and issuing the necessary Service Orders to TowerCos among others.
- Analyse software and features requirements, conduct trials, and plan rollout when required.
- Follows-up on general Radio Access Technology trends relating to Research & Studies towards updating Radio engineering guidelines accordingly.
- Ensure that RAN OEMs obtain Type Approval Certificates from the NCC for their hardware prior to deployment.
- Proactively Track Hardware lifecycle and plan to modernize when required.
- Responsible for compiling RAN Projects and budgets.
- Prepares Solution for Projects and process Capex approvals.
- Always propose preventive and/or corrective actions for the provisioning of acceptable QoS for voice and data services.
Qualifications, Experience & Skills
- Relevant University Degree in Engineering.
- 10 years of experience in 2G, 3G, 4G, 5G an added advantage.
- Minimum of 7 years Planning & Optimization experience
- Minimum of 5 years with vendors (Huawei, ZTE and Nokia) experience or well-known operators in telecommunication or related field.
- Excellent knowledge of the field of 2G/3G/4G/5 Radio Communication, Planning and Optimization.
- Good knowledge of performance management, data analysis and RAN software features.
- Good Team management and negotiating abilities.
- Ready to work extra hours during rush periods.
- Maintains professional relationships with all departments.
- Ensures confidentiality of information.
Application Closing Date
Not Specified.
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5). RAN Planning Engineer
Location: Lagos
Job type: Full-time
Job type: Mid-Senior level
About the Job
- Ensure optimal design of the Radio Access Network (RAN) Architecture across 2G, 3G, 4G and 5G technologies. Efficiently plan solutions for RAN projects, compile BoQs accurately and timely process Capex approvals to order the projects. Provide effective technical support during projects implementation.
- Proactively monitor BSCs and RNCs Capacity Utilizations and plan expansions in order to always guarantee the availability of the required capacity headroom and maintain quality voice and data services to the end-users.
Responsibilities
- Liase with Stakeholders- Core Network, Transport Networks and Operations Units to decide on the BSCs and RNCs locations.
- Follows-up on the development trends in the Hardware and Software solutions with RAN OEMs – ZTE, Huawei, Nokia and any other that may be approved by the Management.
- Ensure that RAN OEMs obtain Type Approval Certificates from the NCC for their hardware prior to deployment.
- Proactively track Hardware lifecycle and plan to modernize when required.
- Follows-up on general Radio Access Technology trends relating to Research & Studies towards updating Radio engineering guidelines accordingly.
- Monitor & analyze the 2G, 3G, 4G and 5G Radio Network Capacity utilizations and trigger expansions.
- Monitor Controllers (BSCs & RNCs) processors, interfaces and software licenses capacity utilizations and proactively plan expansions.
- Prepare and share the required weekly and monthly reports with the Stakeholders within the Opco and HQ as applicable.
- Comply with Airtel Capacity Management Guidelines and other Policy documents.
Qualifications, Experience & Skills
- Relevant University Degree in Engineering.
- 8 years of experience in 2G, 3G, 4G, 5G an added advantage.
- Minimum of 6 years Planning & Optimization experience.
- Minimum of 5 years with vendors (Huawei, ZTE and Nokia) experience or well-known operators in telecommunication or related field.
- Excellent knowledge of the field of 2G/3G/4G/5 Radio Communication, Planning and Optimization.
- Good knowledge of performance management, data analysis and RAN software features.
- Strong background of 2G, 3G, 4G and 5G Technologies.
- Strong presentation skills and should be thorough in data analysis and handling.
- Good experience with vendor handling under MS contract.
Application Closing Date
Not Specified.
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6). Manager, Towerco
Location: Lagos
Employment Type: Full time
About the Job
- To ensure monthly reconciliation and payment to Towercos, prepare relevant reports weekly, contract scoping and plans in line with management guidelines aimed at providing direction to achieving overall business goals.
Responsibilities
- Good knowledge and understanding of the contract management and ensure governance meeting periodically with vendors for smooth operation of the Towercos.
- Constantly reviewing and analyzing Towerco contract to optimize cost and improve contract terms.
- Check contract clauses to get savings and periodic review.
- Review sites Payment schedule from Towercos with alignment with Finance and Networks.
- Timely validation of sites schedules as per MTSA for Towerco payments.
- Drive and monitor SLAs with functions for quick validation of Towerco payment.
- Preparation of PR/PO report of Towercos for approval.
- Validation and review of Monthly EC and HQ performance deck.
- Analyze and prepare detailed commentary and insights on financial results.
- Ensure the month end Business Review presentation submitted as per due date.
- Update monthly template on expense category showing detailed expense breakup, rate/volume analysis and continuously identify savings initiatives as per MTSA(Contract)
Qualifications
- Graduate & Post-graduate Degrees in Business Administration, Economics and Finance
- Professional qualification in Accounting (ACA).
- Proficiency in use of Microsoft excel word & PPT Advanced Microsoft office skills (Excel & PowerPoint in particular) analytical thinking.
- Application knowledge.
- Data Analysis.
- Research & data gathering.
- Reporting.
- Pricing.
Experience & Skills:
- 8-10 years in FMCG & Telecoms.
- High level of commitment, teamwork, achieving results, good interpersonal skills.
- Result oriented, Analytical & leadership skills.
- Detail-oriented with the ability to synthesize large amounts of data, summarize key concepts and articulate appropriately.
- Attention to details.
- Business insight.
- Communication.
- Organizational awareness
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
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