Company Info
Large organization
200 + Employees
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
1). Whitespace Manager
Location: Lagos
Job Type: Full-time
Job Description
- As whitespace planner you will be responsible for designing and optimizing the layout and utilization of the physical space within the data center facility to ensure efficient utilization of physical space, optimize capacity management, and support the growth and scalability of IT infrastructure.
- The Whitespace planner will be responsible for maintaining a well-organized and efficient data center environment that meets both current and future IT infrastructure requirements.
Job Responsibilities
- Space Planning: Designing the layout of the data center floor space to maximize efficiency and capacity utilization. This involves planning the placement of server racks, networking equipment, cooling systems, power distribution units, and other infrastructure components.
- Efficient Space Utilization: Design and optimize the layout of the data center floor space to maximize efficiency. This includes proper placement of server racks, networking equipment, cooling systems, and other infrastructure components to make the most of available space.
- Capacity Management: By monitoring and forecasting data center space, power, and cooling capacity, the whitespace planner should ensure that resources are utilized effectively. This proactive approach helps prevent overutilization or underutilization of resources, supporting seamless operations.
- Equipment Placement: Determining the optimal placement of IT equipment within the data center to ensure proper airflow, cooling, and access for maintenance.
- Rack Layout Design: Creating rack elevation diagrams and floor plans to visualize the arrangement of server racks, cabling, and other equipment within the data center.
- Compliance and Standards: Ensuring that the data center design and layout comply with industry standards, best practices, and regulatory requirements related to space utilization, safety, security and in compliance to environment for IT operations.
- Collaboration: Working closely with data center architects, engineers, operations teams, and other stakeholders to coordinate space planning activities and ensure alignment with business objectives.
Required Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
- Master’s degree in a related field or MBA will be an advantage
- 8+ years of relevant experience managing mission critical facilities.
- Experience and in-depth knowledge in the Telecommunication industry data Centre modelling
- Experience with data center physical security e.g. access control, surveillance systems etc.
- Proven experience in data center whitespace planning, capacity management, or facility design.
- Knowledge of data center infrastructure components, including server racks, networking equipment, cooling systems, and power distribution units.
- Excellent analytical and problem-solving skills with the ability to interpret data and make informed decisions.
- Knowledge of industry standards and best practices related to data center design and operations.
- Project management skills to plan and execute whitespace planning projects effectively.
- Certification in data center design, capacity planning, or related areas is a plus.
Application Closing Date
Not Specified.
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2). Capability Development & Execution Excellence Manager
Location: Kano
Job Type Full-Time
Job Description
- The Capability Development & Execution Excellence Manager is responsible for the delivery of appropriate capability and interventions plans for Field Sales Team and Partners that will drive overall business growth; improve supervision, brilliant execution of key business strategies and providing feedback to the business on key indicators.
Job Responsibilities
Provide leadership:
- Execute the salesforce effectiveness strategies in assigned Regions to deliver fully capable resource for various levels of the field sales organization.
- Spend time (Up to 80%) in the field coaching and influencing Area Sales Managers and Business Managers to become more effective coaches to their teams and guiding them to achieving increased individual and team capability, employee satisfaction, and collaborative selling efforts.
- Cascade and drive embedding of monthly cycle instructions for GTM plans for Brands, Product Marketing & distribution strategies.
Achieve distribution excellence – expand and manage the distribution and agent network:
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- Execute coaching and training plans for the Regions that will enhance brilliant execution of Commercial ‘Go to Market’ models, route optimizations, effective utilizations of business investment, increase Partner-facing time and partner capability and effectiveness.
- Drive 100% training of all the frontline Salesmen (Market Developers, Branch Sales Executives, etc.) on “Steps of Effective Sales Call” and ensure they are all coached/handheld to conduct their sales visits in line with the structured call.
- Support the Regions in the execution of SMF Partners Refresh to have fully capable Partners and Smart cash – BSE Model execution to drive active Smart cash agents acquisition using POS/App/USSD.
Ensure financial planning and profitability of business and partner:
- Develop profit story sheet for trade Partners’ profitability and train the entire sales organization on how to utilize the tool.
- Train the Regional teams and ensure understanding of cost/benefit scenarios for effective engagement of existing and potential partners.
- Train the team on how to utilize financial tools to overcoming objections from potential partners.
Ensure proper training of stakeholders:
- Designs and execute appropriate training programs for SMFPs and their teams and determine additional training, support, and other resources required.
- Encourage team members and partners to attend training workshops intended to strengthen their businesses and their ability to sell money and GSM products.
- Provide business with information about success of training as well as new training opportunities.
Ensure strict compliance:
- Carryout field audits and mystery shopping visits across assigned Regions to recognize good performance and also call out bad behavior/non-adherence to business standards to put an end to poor execution, absenteeism and non-compliance to guidelines.
- Drive strict adherence to execution standards through closing of knowledge gaps through training of Field Sales Team, embedding of the business visibility strategies (Advocacy of PICOS).
Achieve sales performance and management scores in line with the target for the regional distribution area:
- Appropriately and timely escalation of all unsatisfactory executions, inappropriate behaviors or non-compliance among team members, partners and agents in accordance with business standards and procedures.
- Build databases for all MDs’ Beat Plans/Daily Outlet Visit Plan. Ensure all beat plans are signed off by ASMs, to ensure every MD covers min of 10 visits daily, while inspecting all Kits and POS Terminals.
Prepare and compile key daily, weekly and monthly activities report including Coaching and accompaniment Reports and share with relevant stakeholders:
- Track and effectively report weekly and monthly coaching and accompaniment achievements of Line Managers. Use report to influence Line Managers to focus on capability development of their teams.
- Periodically analyze coached team members versus poorly trained Team members to generate insights for improved execution.
- Identify best practices in line with business ethics and strategies within and outside assigned Regions, share with team to learn and implement for competitive advantage.
Ensure appropriate liquidity management:
- Train the team on all new solutions develop to enable field sales team access to e-float balance of Agents for real-time education and influencing of Agents and Partners to improve their liquidity to meet trade needs.
Educational Qualifications
- Bachelor’s Degree in Management, Social Sciences or related field.
- Master’s in business administration would be advantageous.
- Project management qualification will be an advantage.
Relevant Experience & Behavioral Requirement:
- 7+ years of varied experience in Sales, Marketing, HR and Capability Development with at least 3 years at middle management level handling independent businesses.
- Relevant experience in telecom industry is desirable. Minimum of three (3) years’ Sales and Distribution Management experience (with a proven track record and attention to detail) in relevant industries.
- Minimum of three (3) years’ experience managing a distribution-oriented team towards success in relevant industries.
- Excellent marketing and sales skills.
- Strong People skills: Building Collaborative Relationships and Developing people.
- Strong flair for Coaching and Accompaniment.
- Strong track records or experience in People Management.
- Demonstrated commitment to execution excellence.
- Result oriented.
- Great problem-solving skills.
- Good communications skills.
- Good interpersonal skills.
- Customer centric.
- Sound understanding of sales systems and processes.
- Creative self-starter.
Application Closing Date
Not Specified.
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3). Capability Development & Execution Excellence Manager
Location: Port Harcourt, Rivers
Job Type Full-Time
Job Description
- The Capability Development & Execution Excellence Manager is responsible for the delivery of appropriate capability and interventions plans for Field Sales Team and Partners that will drive overall business growth; improve supervision, brilliant execution of key business strategies and providing feedback to the business on key indicators.
Job Responsibilities
Provide leadership:
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- Execute the salesforce effectiveness strategies in assigned Regions to deliver fully capable resource for various levels of the field sales organization.
- Spend time (Up to 80%) in the field coaching and influencing Area Sales Managers and Business Managers to become more effective coaches to their teams and guiding them to achieving increased individual and team capability, employee satisfaction, and collaborative selling efforts.
- Cascade and drive embedding of monthly cycle instructions for GTM plans for Brands, Product Marketing & distribution strategies.
Achieve distribution excellence – expand and manage the distribution and agent network:
- Execute coaching and training plans for the Regions that will enhance brilliant execution of Commercial ‘Go to Market’ models, route optimizations, effective utilizations of business investment, increase Partner-facing time and partner capability and effectiveness.
- Drive 100% training of all the frontline Salesmen (Market Developers, Branch Sales Executives, etc.) on “Steps of Effective Sales Call” and ensure they are all coached/handheld to conduct their sales visits in line with the structured call.
- Support the Regions in the execution of SMF Partners Refresh to have fully capable Partners and Smart cash – BSE Model execution to drive active Smart cash agents acquisition using POS/App/USSD.
Ensure financial planning and profitability of business and partner:
- Develop profit story sheet for trade Partners’ profitability and train the entire sales organization on how to utilize the tool.
- Train the Regional teams and ensure understanding of cost/benefit scenarios for effective engagement of existing and potential partners.
- Train the team on how to utilize financial tools to overcoming objections from potential partners.
Ensure proper training of stakeholders:
- Designs and execute appropriate training programs for SMFPs and their teams and determine additional training, support, and other resources required.
- Encourage team members and partners to attend training workshops intended to strengthen their businesses and their ability to sell money and GSM products.
- Provide business with information about success of training as well as new training opportunities.
Ensure strict compliance:
- Carryout field audits and mystery shopping visits across assigned Regions to recognize good performance and also call out bad behavior/non-adherence to business standards to put an end to poor execution, absenteeism and non-compliance to guidelines.
- Drive strict adherence to execution standards through closing of knowledge gaps through training of Field Sales Team, embedding of the business visibility strategies (Advocacy of PICOS).
Achieve sales performance and management scores in line with the target for the regional distribution area:
- Appropriately and timely escalation of all unsatisfactory executions, inappropriate behaviors or non-compliance among team members, partners and agents in accordance with business standards and procedures.
- Build databases for all MDs’ Beat Plans/Daily Outlet Visit Plan. Ensure all beat plans are signed off by ASMs, to ensure every MD covers min of 10 visits daily, while inspecting all Kits and POS Terminals.
Prepare and compile key daily, weekly and monthly activities report including Coaching and accompaniment Reports and share with relevant stakeholders:
- Track and effectively report weekly and monthly coaching and accompaniment achievements of Line Managers. Use report to influence Line Managers to focus on capability development of their teams.
- Periodically analyze coached team members versus poorly trained Team members to generate insights for improved execution.
- Identify best practices in line with business ethics and strategies within and outside assigned Regions, share with team to learn and implement for competitive advantage.
Ensure appropriate liquidity management:
- Train the team on all new solutions develop to enable field sales team access to e-float balance of Agents for real-time education and influencing of Agents and Partners to improve their liquidity to meet trade needs.
Educational Qualifications
- Bachelor’s Degree in Management, Social Sciences or related field.
- Master’s in business administration would be advantageous.
- Project management qualification will be an advantage.
Relevant Experience & Behavioral Requirement:
- 7+ years of varied experience in Sales, Marketing, HR and Capability Development with at least 3 years at middle management level handling independent businesses.
- Relevant experience in telecom industry is desirable. Minimum of three (3) years’ Sales and Distribution Management experience (with a proven track record and attention to detail) in relevant industries.
- Minimum of three (3) years’ experience managing a distribution-oriented team towards success in relevant industries.
- Excellent marketing and sales skills.
- Strong People skills: Building Collaborative Relationships and Developing people.
- Strong flair for Coaching and Accompaniment.
- Strong track records or experience in People Management.
- Demonstrated commitment to execution excellence.
- Result oriented.
- Great problem-solving skills.
- Good communications skills.
- Good interpersonal skills.
- Customer centric.
- Sound understanding of sales systems and processes.
- Creative self-starter.
Application Closing Date
Not Specified.
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4). Regional Security Manager – Northeast Region
Location: Nigeria
Job Type Full-Time
Job Description
- To effectively handle all security operational activities, liaise and manage relations with government security agencies.
- We also interface with Government Regulatory Agencies i.e. LGAS and State Govts, work permit community activities and contractors in order to minimize disruptions and ensure continuity of business operations in the region.
- To effectively manage the Security Operations and Administration in the entire Northeast Regions of the country, by developing the framework for supervising the various Security Service Providers, and equally coordinating the activities of the Regional Security Specialists in the Region.
Job Responsibilities
Motivate and manage Security resources at the region to ensure safety and security of Airtel’s assets and machinery:
- Prioritizes the allocation of security resources to high-risk, high impact issues.
- Proactive and holistic enhancement of security across the Region.
- Overall responsibility for the Security Infrastructures in the Region.
- Coordinate Security operational activities at the region to ensure constant presence of guards at Airtel’s locations.
Ensure effective liaison and Relationship with community leader and regional indigenes and residents in the entire Region:
- Serves as primary security contact in the Region and ensure adequate planning and provision of resources for appropriate security initiatives.
- Anticipate and meet the challenges/needs of Airtel Networks stakeholders, including employees, contractors, communities, partners and service companies; manage security service delivery with internal business Groups.
- Works with Business Groups to prepare security strategy and ensure most cost-effective service delivery.
- Communicate security issues and initiatives to business Groups and key stakeholders in a timely manner.
- Proactively work with Government Agencies, including Police and Military to define and clarify roles, responsibilities and ensure that these Agencies’ actions are consistent with Airtel Networks standards.
- Effective and efficient supervision of Security Service Providers in the Region.
Effective and proactive Claims and Liabilities Management:
- Crisis management and planning.
- Builds relationship with business Groups, identify and anticipate their needs.
- Generate periodic reports and maintain database of past, current and potential community issues, threats, demands and activities.
- Identifying and advising on potential claim and liabilities and taking pre-emptive action to avoid such claims or liabilities.
Educational Qualifications
- Bachelor’s Degree in any of the Humanities (Legal background will be an added advantage).
- Possession of a post Graduate Degree will be an added advantage.
- Initiative, business management and decisiveness skills.
Relevant Experience & Behavioral Requirements:
- 10 – 12 years post qualification experience in the various areas of Security Profession with a specialization in Operations, Intelligence and Surveillance, among others.
- Previous experience /membership of the Nigerian Police Force or any arm of the Military.
- or State Security Service is highly essential.
- Membership of both Local and International Security Association is compulsory.
- Excellent and effective written and oral communication, as well as presentation skills.
- Must be a team player, confident, consistent and decisive in resolving security issues.
- Must be loyal and highly committed to achieving organization objectives and equally be willing to work at odd hours.
- Ability to adapt in a rapidly changing business setting and excel in a collaborative team environment.
Application Closing Date
Not Specified.
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5). Area Sales Manager
Location: Lagos
Job Type Full-Time
Job Description
- To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.
Job Responsibilities
To achieve recharge sales target within state/area:
- To ensure adequate availability of all recharge denominations in sub-CP and retail points.
- To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers.
- To achieve ERC, RCV and E-pin target in agreed ratios.
- Constantly identify opportunities for driving activation and recharge sales within territory.
Achieve Share of Gross & Net Additions:
- Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
- Effective management of direct activation teams and monitoring of CP bus activation activities.
- KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits.
- Drive KYC inactivity to nil.
- Other initiatives to increase GAD including new site launch.
- Ensure activation of Quality GADs in assigned area.
- Develop and implement activities that will increase SONA in assigned area.
Channel branding and visibility:
- Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
- Identify visibility opportunities for Airtel brand within the territory.
- To ensure ITP increases and gives impetus to iCMS and iRMS.
- Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
- Train Market Developers on POS deployment in line with “look of success”.
BTS Management:
- Ensure constant CLS elimination.
- Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
- New Site Launch Plan and Distribution Preparedness.
- Effectively drive and manage target driven initiatives and projects.
Industry Awareness/Competition Intelligence:
- To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
- Track on-going initiatives in Market.
- To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
Distribution Infrastructure:
- To recruit appropriate number of Retailers- in line with scientific distribution requirements.
- Migrate all other retailers to become one stop shop.
- To identify and recruit suitable sub channel partners in territory for effective product re-distribution.
Decrement:
- Implementation of customer driven activities (product launches, town storms etc.) in assigned area.
- Drive voice and data business performance implementation of revenue generating activities and initiatives in assigned territory.
Educational Requirements
- Bachelor’s Degree in Social Sciences, Marketing, Business Management, Engineering or computer science.
- Master’s in business administration or management will be an advantage.
- Project management qualification will be an advantage.
Relevant Experience & Skill:
- 3+ years of commercial/ business management experience.
- Team leadership experience.
- 1 – 2 years of relevant experience in Airtel products
- Computer literacy.
- Sales knowledge.
- Product/ Service development.
- Product/ Service management.
- Interpersonal skills.
- Customer orientation.
Application Closing Date
Not Specified.
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6). State Business Manager
Location: Lagos
Job Type Full-Time
Job Description
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Job Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
- Identify and formulate state sales strategies to help Drive gross additions.
- Supervise health of acquisitions, compliance on activations.
- Oversee activating connections as per the stipulated turnaround times.
Increase Revenue from the State:
- Meet the Revenue targets for Prepaid and Postpaid in the State.
- Focus on revenue growth through Data and Smartphone growth.
- Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.
Expand distribution Width and Depth:
- Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
Network Coverage & Quality:
- Network Optimization.
- New Sites ROI and deployment.
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
- Ensure provision of standard Infrastructure at state showrooms.
- Ensure showroom employees are up skilled in industry training and certifications for the role.
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
- Continuously motivating the front-line employees through leadership by examples.
- Implement all action plans that will address hygiene issues etc. from engagement survey.
Educational Qualifications
- Bachelor’s Degree in Management or related Social Sciences.
- Master’s in business administration would be preferred additional qualification.
Relevant Experience & Required Skills:
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable.
- Result Orientation.
- Great problem-solving skills.
- Good communications skills.
- Good interpersonal skills.
- Customer centric.
- Sound understanding of Sales systems and Process.
- Creative self-starter.
Application Closing Date
Not Specified.
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7). Regional Wholesale Manager
Location: Lagos
Employment Type: Full-time
Job Description
- The role holder will serve as a leader driving business from regional Opcos against the targeted local, regional, and international wholesale customers.
- Type of customers are Mobile Operators, Carriers and ISPs.
Job Responsibilities
- Responsible for achieving revenue targets as per Wholesale business objectives of the region and developing strong relationships with the customers at Key decision maker’s level.
- Development of a sales pipeline for each Opco and proactively track and manage the
- performance of the Opcos assigned.
- Identify growth opportunities, up-selling and cross – selling potential within the assigned Opcos.
- Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals.
- Position international submarine capacity and terrestrial fiber capacity to generate revenues in line with wholesale services.
- Business owner of the accounts, responsible for understanding and anticipating customer requirement, mapping competition and positioning Airtel Africa Wholesale Services as the preferred service provider for the account.
- Identify and analyze customer needs and requirements and develop responsive solutions, value propositions.
- Manage relationships with internal and external cross-functional stakeholders to meet the needs of the business.
- Weekly reports on Opco performance and Monthly review to drive sales and pipeline outlook.
Required Education & Skills
- A recognized University Degree in a Business-related field; Master of Business Administration Degree is an added advantage.
- Understanding of geography and network is a must with sound knowledge of wholesale services like IPLC, MPLS, IP Transit, etc.
- 7-8 years work experience in the telecommunications sector which must include establishing and managing international carriers.
- At least 5 years sales experience in selling B2B Telecom products.
- Strong relationship-building and customer retention skills.
- Ability to inspire and manage a sales team.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below:
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