Company Info
Large organization
200 + Employees
Founded in 1956, Danish Refugee Council (DRC) works in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. Our vision is a dignified life for all displaced. In 40 countries, our 7,500 employees protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities. DRC is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC is operating in eleven countries of West Africa, Central Africa and North Africa, and its regional office is in Dakar, Senegal.
Founded in 1956, Danish Refugee Council (DRC) works in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. Our vision is a dignified life for all displaced. In 40 countries, our 7,500 employees protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities. DRC is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC is operating in eleven countries of West Africa, Central Africa and North Africa, and its regional office is in Dakar, Senegal.
1). Country Director
Location: Abuja -with travels to field office, the regional office in Dakar and headquarters in Denmark
Contract Type: Expatriate or National contract
Contract length: 2 years (Renewable)
Department/Country: Nigeria
Start date: August 2024
Level: Management D
Designation of Duty Station: Accompanied position
About the job
- The Country Director reports to the Operations Director for the region based in Dakar. S/He will travel frequently on the field, and occasionally to Dakar and Copenhagen.
- The Country Director will lead DRC operations in Nigeria. S/He is ultimately accountable in country for all aspects of DRC’s work. This includes:
Strategic planning and programme management:
- Ensure the operationalization of the global DRC 2025 Strategy
- Ensure efficient implementation of projects
- Provide strategic guidance and management to program sectors to deliver high quality programmes that follow a Rights Based Approach and mainstream protection principles
- Ensures that timely and quality reports are provided internally and externally, on time according to DRC & donors requirements
HR & Administration, Finance, Supply Chain:
- HR: Supervises national staff & international staff performance, and capacity development. Ensure that the recruitment of staff is transparent and timely. Proactively adjust team structures based on needs and funding. Ensure that the salary scale for national staff is competitive and in line with available funding.
- Finance: Ensures that funds are spent appropriately, according to the donor contract and DRC policies. Ensures that under-spendings & overspendings are monitored, signaled in good time and acted upon.
- Supply chain: Ensure that procurement are made on time and in compliance with rules of origin and nationality. Ensures that for all procurement the proper documentation exists and is archived correctly.
- DRC Dynamics (ERP System): Support the implementation of ERP system and follow up.
Safeguarding and Code of Conduct:
- Overall accountability for matters of compliance, ethics and Code of Conduct in accordance with relevant DRC guidelines and Operations Handbooks.
- Ensures that DRC’s Safeguarding, PSEAH Policies and Zero Tolerance to SEAH are strictly enforced.
- Ensures that the team is informed about DRC’s transparency policy and whistleblower procedures.
Access and safety:
- Overall responsible for the security of DRC staff in country and the programs.
- Responsible for security planning including regular updating of security and evacuation plans and measures, and implementation of security and contingency plan and update of DRC´s SLS (Safety Level Systems).
- Overall responsible for having optimal access in the various contexts of intervention and hard-to-reach areas
- Ensure that all employees adhere to security procedures.
- Ensure that security incidents are reported and escalated in real-time.
- Contribute to the management of critical incidents in coordination with the regional office and headquarters.
Partnership management:
- Ensure that partnerships are built on both complementarity and added value, designed and managed in a spirit of equal partnership, in with DRC’s strategy at the national, regional, and global levels.
- Analyze potential partnerships using documented selection methods and ensure that all partnerships comply with DRC’s requirements and regulations, as well as those of the donors.
Fundraising:
- Ensure that DRC has an updated understanding of the socio-economic context of the country, trends among donors, needs and gaps, who is doing what, and where in the country.
- Drives fundraising efforts and plays key role in donors engagement.
- Identifies opportunities for new projects and organizes assessment and fact finding missions.
- Oversees the formulation of project proposals, concept papers and budgets using the DRC Operations Handbook.
Representation and external coordination:
- High level representation with Government and UN agencies at local and national level, with ability to work with high level officials to negotiate program priorities
- Cultivate good relations with key humanitarian actors and local and international NGOs engaged particularly in protection, economic recovery and peace programming, through regular attendance at technical meetings /clusters and bilateral meetings. Engage in, and where effective, lead coordination processes amongst key stakeholders.
Key Requirements
To be successful in this role you must have:
- Advanced university degree in development studies and project management, law, human rights, political and/ or social sciences or in related field.
- A minimum of 8 years of humanitarian field experience, including at least 3 to 5 years working in the field in refugee/IDP situations; at least 3 years in a senior management position.
- Proven ability to design, manage and implementation programs with a focus on protection, emergency response and resilience for refugees and displaced persons. Experience in sectors such as protection, food security/ early recovery / livelihoods, and peacebuilding.
- Experience in implementing operations in insecure environments. Proven experience in security management
- Proven track record in setting up equitable partnership with counterparts (National/local NGOs).
- Ability to promptly analyze situations and adjust strategies in response to contextual changes.
- Experience with donors such as DANIDA, ECHO, FCDO, BHA and BPRM. Proven track record in raising funds in underfunded context.
- Excellent interpersonal and negotiation skills.
- Full professional proficiency in English. (Daily working language).
Desirable:
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- Previous work experience in West and Central Africa.
DRC’s core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process. You strive to produce accurate, thorough and professional work with optimal use of time and effort.
- Collaborating: You cooperate with and involve relevant parties, actively seeking their opinion and sharing key information with them. You support and trust others while encouraging feedback.
- Taking the lead: You take ownership and prioritize my job according to DRC’s overall vision and goals. You take the initiative when confronted with a challenge or an opportunity and aim for innovative solutions.
- Communicating: You write and speak effectively and honestly while adjusting my style and tone to the situation. You listen actively to others and involve them in the dialogue.
- Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
Application Closing Date
16th June, 2024.
Note
- All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
- Applications can only be made online through DRC’s website at the link indicated above.
- Applications sent by email will not be considered.
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2). IT Specialist
Location: Abuja
Employment Type: Full-time
Job Summary
- The IT Specialist is responsible for the configuration, implementation, and maintenance of all IT technologies with a focus on efficient setup, maintenance and administration of all DRC hardware, software, and local networks (including VSAT technology).
- Ensure accessible and high-quality IT support and training to users, while continually assessing and identifying the most appropriate IT solutions to meet the organization’s changing needs.
- Ensure ample resources for the Field offices with ability to independently manage DRC ICT system with periodic reporting.
Duties and Responsibilities
Develop and Implement IT / COM strategy:
- Develop and implement, in collaboration with the IT Officer, the Supply Chain Manager and the Regional IT Specialist an IT / COM strategy for DRC Nigeria mission.
- Administer and maintain network equipment, laptops, printers, smartphones, and other IT / COM assets.
- Follow-up on daily basis the offices connectivity and proceed with necessary troubleshooting when needed.
- Ensure user support (Help Desk) and advice on ICT related matters.
- Communicate regularly with the Regional IT Specialist to ensure that initiatives are in line with regional objectives.
- Train DRC staff in the secure use of online tools, network, laptops, smartphones, and productivity software. Enforce security norms and standards developed by the region and DRC headquarters.
- Install, configure, and maintain security for LAN / WAN, Firewall, Internet, wireless, and remote access services while complying with DRC Service Level Guidelines/Standards.
- Be responsible for connectivity by ensuring adequate bandwidth at each DRC Nigeria locations.
- Carry out ongoing assessment of connectivity needs in all DRC Nigeria representative offices and ensure rationalization of costs of contracted ISP [Internet Service Provider] services.
- Carry out periodic studies of the ISP market and monitor the services available on the ISP market.
- Monitor and supervise contractual suppliers and intervene in the event of access problems.
Maintenance of IT/COM assets:
- Plan and supervise the maintenance of all IT equipment (laptops, printers, smartphones, network equipment, etc.) and COM equipment (HF, VHF, Thuraya equipment) in stock and in service. Specific communications equipment is managed in line with Safety and Security Department decisions.
- Troubleshoot and repair in-house or externally if an asset encounters hardware or software problems. The IT Specialist must estimate the cost of repairs, indicating the type of spare parts needed, their quantity, the unit/total price, and any additional costs to get the asset back in working order.
- Thanks to the repair schedule maintained on a weekly basis by the IT Specialist and IT Officer, the prioritization of repairs can be organized according to several factors discussed at Capital or Zonal Field level (budget, needs, etc.).
- Oversee setting up, monitoring, and receiving all purchasing files relating to asset maintenance and repair. He/she must be able to propose a reliable supplier base for each type of service.
- Lead the process to establish Framework Agreements with reliable and adapted services providers who can handled some identified recurrent/anticipated Assets maintenance and repairs.
IT/COM Procurement & Stock Management:
- Ensure the proper management and storage of assets in stock, and the layout and cleanliness of the storage to optimize productivity.
- Participate in procurement procedures related to asset purchasing (support with specifications definition and quality check).
- Ensure that all Assets are recorded in the tracking tool (into DYNAMICS and on offline tracker).
- Ensure that each DRC employee receiving an asset signs an assignment form and monitors the proper archiving of these documents.
- Develop an online tool for tracking licenses installed on each asset to ensure that each DRC employee has the relevant license installed and that the licenses ae renewed before they expire.
- Stock levels of IT/COM asset maintenance materials and devices must be monitored in collaboration with the Stock Manager.
- In the event of missing spare parts, consumables or IT/COM assets, the IT Specialist must be able to issue a Purchase Request. He must be familiar with the DRC’s logistics procedures and be able to put together a purchasing file, to guide the buyer in the acquisition of spare parts/IT/COM assets. The IT Specialist must assess the quality of the supplier’s offer before any contractualization.
Field Support:
- Provide on-call/remote technical support to the bases (Borno and Adamawa).
- Carry out regular base visits to set up, in collaboration with the IT field staff, a general diagnosis to plan and support the maintenance/repair of all IT / COM assets requiring intervention.
- Through these base visits, the IT Specialist must be able to assess the proper implementation of IT / COM equipment management procedures by those responsible for them (proper use of laptops, storage of assets, updating of follow-up sheets, etc.).
- Propose TORs for field visits to the Supply Chain Manager based on current needs.
- Submit an exhaustive Mission Report of his field visit using the tools at his disposal to transcribe his observations into a detailed Action Plan.
Structuring IT Management:
- Participate in the development of SOPs to provide a framework for the Supply Chain department’s IT management.
- Determine IT requirements according to positions to produce an asset allocation policy which must be renewed on yearly basis.
- Determine best practices for Internet use by DRC staff and implement policies.
- Implement a DRC Niger asset renewal strategy.
- Develop and implement a data protection policy.
- Master DRC SharePoint and propose improvement solutions.
- Provide induction and User Guide packages for newly joining staff.
- Propose possible innovations/initiatives to improve DRC Niger’s IT management.
Qualifications
- At least bachelor’s degree in computer sciences or other closely related engineering/science fields, or a first university degree with relevant combination of academic and professional qualifications, with relevant number of years in use of Technology software and systems.
- A master’s degree in information technology would be a plus.
- Relevant certifications in the Technology systems and different software
Experience and technical competencies:
Essential:
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- Minimum of 5 years’ experience working with computer, network administration with end user support.
- Experience(s) in IT management in a company, preferably INGO.
- Proficient with Microsoft products not limiting to Office Suite, cloud and technologies and Windows.
- Ability to monitor and troubleshoot premises connectivity.
- Extensive experience in Asset Management (Procurement, Registration, Tracking and reparations/maintenance)
- Proven ability to prioritize tasks, meet deadlines and work with minimal supervision in high pressure environment with multiple tasks, changing priorities, and changing resources.
- Excellent interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
- Leadership, organization and flexibility.
- Ability to adapt to change and an intensive work schedule.
Desirable:
- Ability to develop IT monitoring/reporting tools.
- Good skills in training and capacity building of inexperienced people.
- Familiarity with satellite equipment handling and configurations not limited to LEO setups, VSATS etc as well as gym networks for both mobile and data connectivity.
Application Closing Date
Not Specified.
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3). Risk and Compliance Coordinator
Location: Abuja
Employment Type: Contract
Employment Period: 12 Months with possibility of extension
Overall Purpose of the Role
- This role has a country focus and ensures compliance to DRC procedures and guidelines within the country.
- The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks.
- The role provides support and/or technical guidance to country operations.
- The Risk & Compliance Coordinator will ensure DRC Nigeria is aligned with DRC internal policies, donor requirements and local laws.
- The position will actively promote and support a culture of compliance, risk identification & management across all departments.
- This includes identifying weaknesses in the application of controls and recommending action to address this situation.
- This role has a secondary function in investigating Code of Conduct referrals that are addressed to the Country Office functions in Abuja.
Duties and Responsibilities
Main Responsibilities:
- Strengthen, further develop, and ensure implementation of the Risk and Compliance strategy and action plan.
- Develop and implement the various training courses as per the action plan for all full-time, casual, and volunteer staff.
- Work closely with the DRC Head of Support to ensure internal compliancy within HR, Finance and Supply Chain procedures.
- Support Country and Area Office Support Staff, including development of a training and capacity building plan and regular field trips to provide technical support and guidance.
- Work closely with the DRC Head of Programmes to ensure all sector coordinators and/or managers are adequately supported to develop and adapt the country risk and compliance strategy and mainstream it throughout their programmes.
- Working closely with the CD and SMT, ensure internal compliance with the Core Humanitarian Standards and Code of Conduct.
Risk Management:
- Regular risk assessment and provide systematic follow-up guided by DRC’s Risk Management process.
- Develop action plans based on the Risk Mitigation plans agreed by SMT and follow-up on implementation.
- Organize regular training/refreshers on Risk management framework for DRC and Partners to ensure staff awareness.
- Take lead on new staff induction regarding Risk and Compliance processes.
- Conduct internal audits of risk mitigation measures.
- Coordinate Risk Register process with the County SMT, Regional and HQ focal points.
- Prepare briefings for SMT on risks, considering legal opinions, so that they are able to take informed decisions.
Compliance
- In consultation with SMT, develop compliance framework and processes for all business areas as required.
- Ensure systematic vetting process of program and operations from legal Compliance perspective.
- Develop tools and provide training to specific staff with a role in day-to-day compliance.
- Conduct Compliance reviews/audits on a periodic basis in all field offices.
- Assist management to conduct specific non-compliance investigations at CO level.
- Take lead on Compliance section of Result Contract and provide quarterly report/update.
- Establish external resources i.e., Legal consultants, regarding compliance initiatives.
External Representation (Legal Compliance)
- Ensure DRC operations follow the local legislations, advise SMT on any changes in NGO law or risks associated with the operations in due course.
- Act as a focal point to DRC’s legal team regarding areas of legal compliance with staffing, operations, and laws.
- Lead on developing the Memorandum of Understanding (MOU) process of ministerial, state and federal government agencies, as required.
- Ensure timely registration of the DRC projects as required by the current legislation.
- Coordinate and lead the process of the timely submission of the mandatory reports to Government.
- Provide support to teams on field level regarding implementation of local legal compliance requirements.
- Provide accurate and timely feedback to the SMT on any change in government legislation.
Audits
- Work closely with the DRC Head of Support ensure that the workplans, timeframes and support are given to any internal or external audits as required.
- Advise Senior Management on gaps identified thorough any internal and external audit reports.
- Support the DRC archives and ensure that files are received from the area offices and country team and that they are filed and stored appropriately in DRC Nigeria Archives.
Investigation support:
- Support the Safeguarding & Code of Conduct Specialist during ongoing investigations as required.
- Conducting internal investigations as investigator under the monitoring of the relevant Regional or HQ authorizing officer (AO) for specific cases requiring Country Office inputs.
- Producing high quality reports on investigation (closure or investigation reports), and advisory reports on gaps, risks and issues identified during specific designated investigations.
- Support the Support the Safeguarding & Code of Conduct Specialist by interviewing the Survivor when/if appropriate.
Experience and Technical Competencies
Essential:
- Demonstrate experience with Risk and Compliance or similar in a large or local organization, influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.
- Prior experience in Finance, Grants, Legal Advisory or Government Liaison positions preferred.
- Demonstrate experience with developing and delivering successful training sessions, facilitating meetings.
- Have good oral and written communication skills in English is mandatory.
- Commitment to upholding and modelling DRC’s values and Code of Conduct.
- Demonstrating integrity, diplomacy, professionalism, reliability, and resilience at all times.
- Able to always work professionally and with a high degree of confidentiality.
- Have highly developed critical analysis and reasoning skills.
- Ability to quickly build personal rapport and trust.
- Have interpersonal and intercultural skills and a strong ability to collaborate and network.
- Strong computer skills, facility with MS Word, Excel, PowerPoint, MS Teams, OneDrive and email software.
Desirable:
- Knowledge and experience in Nigeria
Education:
- Master’s Degree in relevant area
Key stakeholders: (internal and external)
Internal:
- Country Director
- Risk and Compliance Specialist
- Area Managers
- Head of Sectors
- DRC Nigeria Lawyers
External:
- Auditors
- Other relevant stakeholders
Required Skills & Qualities
- Core Competencies of DRC:
- Striving for excellence
- Collaboration
- Taking the lead
- Communication
- Demonstrating Integrity
- Ability to work in a multinational and multicultural environment
- Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
- Excellent communication skills, as well as patience and politeness, are required
- Multi-tasking and Organizational skills is a must
- Adaptable and Flexible
- Proven analytical and critical thinking skills
- Exemplary sense of ethics in the workplace
- Team-oriented & good sense of humor
We offer
- Contract length: 12 months with the possibility of extension
- Level: G
- Start date: ASAP
General Regulations:
- The employee shall follow DRC instructions on safety, confidentiality, and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
- Employee should not engage in any other paid activity during the DRC contract period without prior authorization
- Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period
- Employee should not give interviews to the media or publish project-related photos or other material without prior authorization
- Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.
Deadline: 29th May, 2024.
How to Apply: Interested and qualified candidates should use the links below to apply:
Application Process
- All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
- DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, sexual orientation, age, marital status or disability.
- DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.
- Applications submitted after the closing date will not be considered.
- Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.
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