Company Info
Large organization
101 to 150 Employees
Eat 'N' Go Limited is a restaurant group on a quest to become Africa's best culinary operator. So far, our growing family includes three international brands: Domino's Pizza, Cold Stone Creamery, and Pinkberry.
Eat ‘N’ Go Limited is a restaurant group on a quest to become Africa’s best culinary operator. So far, our growing family includes three international brands: Domino’s Pizza, Cold Stone Creamery, and Pinkberry.
1). IT Support Team Lead (National)
Location: Lagos
Job Description
- Lead and manage a team of IT support professionals across multiple locations.
- Develop and implement IT support policies, procedures, and service level agreements (SLAs).
- Ensure timely and effective resolution of IT support issues to meet or exceed SLAs.
- Monitor and analyze support metrics to identify areas for improvement and implement necessary changes.
- Provide technical guidance and expertise to the team in troubleshooting and resolving complex IT issues.
- Diagnosing and resolving technical issues.
- Develop training programs for IT support staff to enhance technical skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Ensure the team follows documentation standards and that knowledge is shared effectively.
- Provide training to end-users on IT tools, systems, and best practices.
- Ensure all tickets are closed on time etc.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support roles (5 years +) with a strong technical background in troubleshooting hardware, software, and network issues.
- Proven experience in leading and managing IT support teams on a national scale.
- In-depth knowledge of IT support processes, tools, and best practices.
- Strong communication and interpersonal skills with the ability to liaise effectively with cross-functional teams and external stakeholders.
- Certifications such as ITIL, CompTIA A+, and Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
- Proficiency in supporting Windows and Mac operating systems, Microsoft Office Suite, and other standard business applications.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
- Experience in professional cybersecurity environment is a plus
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2). ERP Systems Coordinator/Data Management Strategist
Location: Lagos
Job Description
- The candidate will oversee the integration of ERP systems and manage organizational data. Responsibilities include implementing, configuring, and training users on ERP systems, as well as strategizing data management practices. This dual role aims to drive digital transformation and operational excellence by aligning systems with organizational goals, ensuring data accuracy, and promoting informed decision-making.
Qualifications
- Engage proactively with users from various departments to conduct in-depth analyses of their business processes, workflows, and specific requirements.
- Customize and configure the ERP software to align with the unique needs and preferences of different user groups, ensuring seamless integration with existing systems and processes.
- Develop and deliver comprehensive training programs and materials to empower users to leverage the full capabilities of the ERP software in their daily tasks and responsibilities.
- Serve as a primary point of contact between users and software developers, facilitating clear communication and timely resolution of any software issues or bugs.
- Lead software testing and quality assurance efforts to identify and address potential issues or discrepancies prior to deployment, ensuring a smooth and error-free implementation process.
- Provide expert advice and guidance to users on best practices for optimizing the utilization of the ERP software, including workflow optimizations, process automation, and data analysis. etc.
Proficiency in the following technologies and skills:
- Proven track record of successfully leading ERP projects from inception to completion, including requirements gathering, solution design, implementation, and post-implementation support, ensuring alignment with business objectives and delivering tangible value to the organization.
- Strong understanding of emerging technologies and trends in the ERP landscape, such as cloud-based solutions, artificial intelligence, machine learning, and predictive analytics, to drive continuous improvement and innovation in ERP strategies and initiatives.
- Experience working with cross-functional teams, external vendors, and third-party consultants to leverage expertise, resources, and best practices for successful ERP implementations and ongoing optimization efforts.
- Excellent problem-solving skills and a proactive approach to identifying and addressing challenges and opportunities within the ERP environment, fostering a culture of continuous improvement and operational excellence.
- Commitment to staying updated on the latest developments and advancements in ERP software and related technologies through continuous learning, professional development, and participation in industry events, conferences, and forums.
- A passion for driving organizational growth, efficiency, and competitiveness through the strategic use of ERP solutions, contributing to overall business success and sustainability in a rapidly evolving global marketplace.
Deadline: Not Stated
How to Apply: Interested applicants should use the links below to apply: